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- Tasks: Support and set up business networks, PCs, and servers while assisting clients.
- Company: Dynamic company focused on growth and employee success.
- Benefits: Competitive salary up to £35k, training, and a supportive work environment.
- Other info: Great opportunity for long-term career growth in a friendly atmosphere.
- Why this job: Join a fun team and make a real difference in IT support.
- Qualifications: Previous IT experience and strong communication skills required.
The predicted salary is between 35000 - 35000 £ per year.
Salary: up to £35k
Location: Norwich
My client is a driven and successful company, and they are looking for a 2nd line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who has a previous background in IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and has a good sense of humour.
Responsibilities:
- Setting up and supporting small and medium business networks
- Supporting PCs and servers remotely and on-site (Win7/8)
- Installing business computer systems
- Office 365 maintenance, installation and migration
- Microsoft Exchange 2007/2010/2013/2016
- Setting up email accounts and website hosting (Linux and Windows)
- Managing WHM web servers and DNS
- Administration of IP Phone systems (via web-based interface)
- Supporting customer applications
Attributes:
- Team player
- Keen to learn
- Confident communicating over the phone
Locations
2nd Line Support Technician in Norfolk, Norwich employer: EW Recruitment Limited
Contact Detail:
EW Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Technician in Norfolk, Norwich
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT industry. Attend local meetups or tech events in Norwich, and don’t be shy to chat with potential employers. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience with Office 365, Microsoft Exchange, or setting up networks, make sure to highlight these during interviews. We want to see how you can bring value to the team, so be ready to share examples of your past work.
✨Tip Number 3
Be yourself! Companies like the one hiring for this role appreciate a good sense of humour and a friendly attitude. Don’t be afraid to let your personality shine through during interviews – it’s all about building rapport!
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that 2nd Line Support Technician role. Plus, applying directly shows your enthusiasm and commitment to joining the team. Let’s get you that job!
We think you need these skills to ace 2nd Line Support Technician in Norfolk, Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Support Technician role. Highlight your IT background and any relevant experience with networks, PCs, and Office 365. We want to see how you can bring your skills to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're a great fit for us. Don’t forget to mention your sense of humour – we love a good laugh!
Showcase Your Team Spirit: Since we’re all about teamwork, make sure to highlight any experiences where you’ve worked well in a team. Share examples that demonstrate your ability to build rapport with clients and colleagues alike.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at EW Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the systems mentioned in the job description like Office 365 and Microsoft Exchange. Be ready to discuss your previous experiences with these technologies and how you've solved problems in the past.
✨Show Off Your People Skills
Since building rapport with clients is key, think of examples where you've successfully communicated with customers or team members. Practise explaining complex tech concepts in simple terms, as this will demonstrate your ability to connect with non-technical users.
✨Prepare for Scenario Questions
Expect questions that put you in real-life support scenarios. Think about how you would handle common issues, such as network failures or software installations. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Bring Your Sense of Humour
The company values a good sense of humour, so don’t be afraid to let your personality shine through. Share light-hearted anecdotes from your previous roles that highlight your teamwork and problem-solving skills while keeping the mood positive.