At a Glance
- Tasks: Manage hire processes and provide top-notch customer service for equipment rentals.
- Company: Join a dynamic team in Ashby-De-La-Zouch, Leicestershire.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Exciting role with potential for career advancement in a thriving industry.
- Why this job: Be the go-to person for customers and make their hire experience seamless.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 30000 - 36000 £ per year.
We are looking for an organised, proactive, and customer-focused Hire Desk Controller to join our operations team. In this pivotal role, you will be the central point of contact for all hire-related enquiries, managing the end-to-end hire process from initial booking through to off-hire, ensuring equipment availability aligns with customer demand and operational capacity.
Duties:
- Handle inbound enquiries via phone, email, and online channels, providing accurate product information, availability, and pricing.
- Process hire orders, extensions, and off-hires efficiently and accurately using the hire management system.
- Build and maintain strong relationships with existing and prospective customers, acting as a trusted point of contact.
- Proactively follow up on quotations, outstanding orders, and customer feedback.
- Monitor and manage equipment availability, ensuring optimal utilisation of the hire fleet.
- Coordinate with the transport and operations teams to schedule deliveries, collections, and on-site exchanges.
- Liaise with the workshop/maintenance team regarding equipment condition, breakdowns, and off-hire inspections.
- Identify and escalate any fleet shortfalls or logistical challenges in a timely manner.
Hire Desk Controller employer: EW Recruitment Limited
Join our dynamic team in Ashby-De-La-Zouch, where we prioritise a supportive work culture that fosters employee growth and development. As a Hire Desk Controller, you will benefit from competitive salary packages, comprehensive training, and the opportunity to build lasting relationships with customers in a collaborative environment. Our commitment to excellence and innovation makes us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show you're genuinely interested and align with what they stand for.
✨Tip Number 2
Practice your communication skills! As a Hire Desk Controller, you'll be the go-to person for customers. So, brush up on how to handle inquiries and provide clear, concise information. Role-play with a friend if you need to!
✨Tip Number 3
Network like a pro! Connect with people in the industry on LinkedIn or attend local events. You never know who might have a lead on a job or can give you insider tips about the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Hire Desk Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your organisational skills and customer-focused experience. We want to see how you’ve managed similar roles or tasks in the past, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Hire Desk Controller role. We love seeing enthusiasm, so let us know what excites you about working with us at StudySmarter.
Showcase Your Communication Skills:As a Hire Desk Controller, communication is key. In your application, highlight any experience you have in handling enquiries and building relationships with customers. We want to know how you keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team. Let’s get started on this journey together!
How to prepare for a job interview at EW Recruitment Limited
✨Know Your Stuff
Make sure you understand the hire process inside out. Familiarise yourself with common equipment types, pricing structures, and how to handle customer enquiries. This will help you answer questions confidently and show that you're proactive.
✨Show Off Your Organisational Skills
As a Hire Desk Controller, organisation is key. Prepare examples of how you've managed multiple tasks or projects simultaneously in the past. Be ready to discuss your methods for prioritising work and ensuring nothing slips through the cracks.
✨Customer Focus is Key
Demonstrate your customer service skills by sharing specific instances where you've gone above and beyond for a client. Highlight your ability to build relationships and how you handle feedback or complaints effectively.
✨Team Player Vibes
This role involves coordinating with various teams, so be prepared to talk about your experience working collaboratively. Share examples of how you've communicated with transport, operations, or maintenance teams to solve problems or improve processes.
