Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and set up business networks, PCs, and servers while assisting clients.
- Company: Dynamic company in Cambridge focused on staff development and success.
- Benefits: Competitive salary up to £36k and opportunities for professional growth.
- Other info: Great long-term role with a supportive and collaborative work environment.
- Why this job: Join a fun team and make a real difference in IT support.
- Qualifications: Previous IT experience and strong communication skills are essential.
The predicted salary is between 36000 - 36000 £ per year.
My client is a driven and successful company, and they are looking for a 2nd line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who has a previous background in IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and has a good sense of humour.
Responsibilities:
- Setting up and supporting small and medium business networks
- Supporting PCs and servers remotely and on-site (Win7/8)
- Installing business computer systems
- Office 365 maintenance, installation and migration
- Microsoft Exchange 2007/2010/2013/2016
- Setting up email accounts and website hosting (Linux and Windows)
- Managing WHM web servers and DNS
- Administration of IP Phone systems (via web-based interface)
- Supporting customer applications
Attributes:
- Previous experience working for an MSP or Software house would be desirable
- Team player
- Keen to learn
- Confident communicating over the phone
2nd Line Support Technician employer: EW Recruitment Limited
Contact Detail:
EW Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs or software houses. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We all know that being process-oriented is key, so think of examples where you’ve successfully solved problems or built rapport with clients.
✨Tip Number 3
Don’t underestimate the power of a good follow-up! After an interview, drop a quick thank-you email to express your appreciation. It shows you’re keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it super easy for you to find roles that match your skills. Plus, it’s a great way to show you’re genuinely interested in joining our team.
We think you need these skills to ace 2nd Line Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Support Technician role. Highlight your relevant IT experience and any specific skills that match the job description, like supporting PCs and servers or working with Office 365.
Craft a Catchy Cover Letter: Your cover letter is your chance to show off your personality! Keep it light-hearted but professional, and explain why you’re excited about joining our team at StudySmarter. Don’t forget to mention your sense of humour!
Showcase Your Team Spirit: We love team players! In your application, share examples of how you've worked well in a team before. Whether it’s a project at work or a group assignment, let us know how you contribute to a positive team environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get to see all the details about the role and our company culture. Plus, we can’t wait to hear from you!
How to prepare for a job interview at EW Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the systems mentioned in the job description like Office 365 and Microsoft Exchange. Be ready to discuss your previous experiences with these technologies and how you've solved problems in the past.
✨Show Off Your People Skills
Since this role requires building rapport with clients, think of examples where you've successfully communicated with customers or team members. Practise explaining complex tech concepts in simple terms, as this will show your ability to connect with non-technical users.
✨Demonstrate Your Process Orientation
Prepare to talk about how you approach problem-solving and support tasks. Have a few examples ready that showcase your methodical approach to troubleshooting and how you ensure processes are followed for efficiency.
✨Bring Your Sense of Humour
This company values a good sense of humour, so don’t be afraid to let your personality shine through. Share light-hearted anecdotes from your previous roles that highlight your teamwork and adaptability, making sure to keep it professional yet relatable.