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- Tasks: Support and set up business networks, PCs, and servers both remotely and on-site.
- Company: Join a successful company that values investment in its staff and fosters a supportive environment.
- Benefits: Enjoy a competitive salary and opportunities for professional growth in a dynamic team.
- Why this job: Be part of a fun team where your IT skills can shine and make a real impact.
- Qualifications: Previous IT experience is essential; a team player with good communication skills is a must.
- Other info: Ideal for those looking for a long-term role with a great sense of humour.
The predicted salary is between 28000 - 42000 £ per year.
Job title: 2nd Line Support Technician
Salary: up to £35k
Location: Norwich
My client is a driven and successful company, and they are looking for a 2nd line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who has a previous background in IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and a good sense of humour.
Responsibilities:
- Setting up and supporting small and medium business networks
- Supporting PCs and servers remotely and on-site (Win7/8/)
- Installing business computer systems
- Office 365 maintenance, installation and migration
- Microsoft Exchange 2007/2010/2013/2016
- Setting up email accounts and website hosting (Linux and Windows)
- Managing WHM web servers and DNS
- Administration of IP Phone systems (via web-based interface)
- Supporting customer applications.
Attributes:
- Team player
- Keen to learn
- Confident communicating over the phone
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2nd Line Support Technician employer: EW Recruitment Limited
Contact Detail:
EW Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365 and Microsoft Exchange. Having hands-on experience or relevant certifications can really set you apart during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role requires confident communication, consider role-playing scenarios with a friend to enhance your ability to explain technical issues clearly.
✨Tip Number 3
Research the company culture and values. Understanding what makes them successful and how they invest in their staff can help you tailor your responses in interviews and show that you're a good fit for their team.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the interview process and the day-to-day responsibilities of a 2nd Line Support Technician, which can give you an edge.
We think you need these skills to ace 2nd Line Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows operating systems and Office 365. Emphasise any previous roles where you set up or maintained business networks.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to build rapport with clients and your team player attitude, as these are key attributes they are looking for.
Showcase Technical Skills: Clearly list your technical skills related to the job description, such as experience with Microsoft Exchange, WHM web servers, and IP phone systems. Use specific examples to demonstrate your proficiency.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a support technician role.
How to prepare for a job interview at EW Recruitment Limited
✨Show Your Technical Skills
Be prepared to discuss your technical knowledge and experience with systems like Office 365, Microsoft Exchange, and network setups. Bring examples of past projects or issues you've resolved to demonstrate your expertise.
✨Emphasise Teamwork
Since the role requires a team player, highlight your ability to work collaboratively. Share experiences where you successfully worked within a team to solve problems or improve processes.
✨Demonstrate Your Communication Skills
As the position involves client interaction, practice clear and confident communication. Be ready to explain complex technical concepts in simple terms, showcasing your ability to build rapport with clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of examples where you had to troubleshoot an issue or support a client under pressure, and be ready to walk through your thought process.
