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- Tasks: Be the vital link between Evri and our SME customers, ensuring top-notch service.
- Company: Join a rapidly growing company committed to inclusivity and diversity.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact on customer satisfaction and drive service improvements.
- Qualifications: 3+ years in customer-focused roles, strong communication, and problem-solving skills.
- Other info: Dynamic role with travel opportunities and a chance to shape the future of service delivery.
The predicted salary is between 36000 - 60000 £ per year.
As a Client Support Manager, you\’ll be the key link between Evri and our SME (Small Medium Enterprise) customers, making sure they always receive the high-quality service they expect. Reporting into the SME Service and Performance Team Leader, you\’ll oversee the daily operational relationship with your client portfolio. From resolving parcel-related issues quickly, to leading service improvements and building collaborative relationships across our business, you\’ll play a pivotal role in driving customer satisfaction and retention. This is a hands on, relationship-driven role where you\’ll need to be proactive, commercially aware, and always thinking about how to improve the customer journey.
This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!
Interested? Take a look at the below to understand what you\’ll be doing in your role as Client Support Manager!
- Lead service improvements across SME clients by enhancing collection performance and tackling root causes of service failures.
- Resolve escalations within SLA timelines, providing clear and effective communication to clients.
- Visit depots and hubs to strengthen relationships and support operational service improvement initiatives.
- Participate in weekly service reviews, monitoring performance, identifying risks of churn or volume loss, and agreeing corrective actions.
- Spot opportunities for improvement and provide recommendations to Account Managers to strengthen client partnerships.
- Collaborate across business units (Business Accounts, Key Business Accounts, Small Corporate, and Amazon) to deliver consistent service excellence.
- Improve client experience to increase Evri\’s share of shipped volume and strengthen customer loyalty.
- Track and report on KPIs, providing insight into service trends and influencing strategic decisions.
- Review parcel journeys and tracking data, interpreting results to understand issues and drive resolutions.
Still Interested? Great News! We are looking for:
- PC literate with strong Microsoft Office skills and Excel reporting capabilities.
- Full, clean driving licence (role involves travel to Evri sites and customer locations).
- 3+ years\’ experience in a customer-focused industry, ideally in logistics, retail, or service delivery.
- Strong understanding of depot and contractor operations, including route planning and resource allocation.
- Track record of delivering service improvements, cost-saving initiatives and efficiency gains.
- Familiar with compliance standards and regulations in logistics, including third-party providers.
- Confident communicator who can adapt style to different audiences.
- Strong problem-solver who plans contingencies and follows issues through to resolution.
At Evri, we know we only grow if our people do too. That\’s why we\’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We\’re on a journey to better represent the customers we serve around the UK. We\’re committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.
We are Evri. Where everyone is welcome.
We\’re excited for the future. Let\’s deliver it together.
JBRP1_UKTJ
Client Support Manager employer: Evri
Contact Detail:
Evri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Evri and understanding their values. Be ready to discuss how your experience aligns with their mission of delivering excellent customer service and driving improvements.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in previous roles, especially in customer-focused environments like logistics or retail.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Client Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Client Support Manager role. Highlight your experience in customer service, especially in logistics or retail, and showcase any specific achievements that demonstrate your ability to improve service quality.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your skills align with our mission at Evri. Don’t forget to mention your proactive approach and problem-solving abilities!
Showcase Your Communication Skills: As a Client Support Manager, clear communication is key. In your application, give examples of how you've effectively communicated with clients or teams in the past. This will help us see how you can adapt your style to different audiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Evri
✨Know Your Client Support Inside Out
Before the interview, make sure you understand the role of a Client Support Manager at Evri. Familiarise yourself with their services, especially how they cater to SME customers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved customer issues or improved service delivery. Be ready to discuss specific situations where you tackled challenges head-on, as this role requires a strong problem-solving mindset.
✨Highlight Your Communication Style
Since this role involves building relationships, think about how you can adapt your communication style to different audiences. Practice explaining complex ideas simply and clearly, as you'll need to convey information effectively to both clients and internal teams.
✨Demonstrate Your Proactive Approach
Evri is looking for someone who can spot opportunities for improvement. Come prepared with ideas on how you could enhance client experiences or streamline processes. Showing that you think ahead and are proactive will set you apart from other candidates.
