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For Companies At a Glance
- Tasks: Lead and support couriers to ensure smooth parcel deliveries.
- Company: Join Evri, a fast-growing company with ambitious growth plans.
- Benefits: Enjoy opportunities for personal growth and development in a dynamic environment.
- Why this job: Be part of a team that prioritises customer satisfaction and continuous improvement.
- Qualifications: No specific qualifications required; just a passion for delivery and teamwork.
- Other info: This is a fixed-term contract until January 2026.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Community Delivery Manager to join us on a Fixed Term Contract until January 7th 2026. We have an exciting opportunity for a Community Delivery Manager to join our fast-growing team at Evri. As a Community Delivery Manager, you'll be responsible for ensuring the final mile of our parcel journey runs smoothly, putting customers and clients at the heart of everything you do. You'll lead performance across delivery units by supporting, developing and engaging our network of self-employed and SE+ couriers. This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!
Interested? Take a look at the below to understand what you’ll be doing in your role as a Community Delivery Manager at Evri!
- Driving continuous improvement, using data and management insights (MI) to improve service delivery.
- Monitoring and improving performance metrics, including Speed of Service, Next Day, C2C, Collections, Claims/Enquiries, and more.
- Minimising customer enquiries by enhancing the delivery experience through effective courier engagement and communication.
- Capacity management - interviewing, selecting, and onboarding couriers to ensure full routes are covered.
Community Delivery Manager employer: Evri Careers
Contact Detail:
Evri Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Delivery Manager
✨Tip Number 1
Familiarise yourself with the logistics and delivery industry, especially focusing on last-mile delivery. Understanding the challenges and trends in this area will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former Community Delivery Managers or professionals in similar roles. Engaging with them can provide insights into the role and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven performance improvements in previous roles. Highlighting your ability to use data and management insights to enhance service delivery will resonate well with the hiring team.
✨Tip Number 4
Showcase your communication and leadership skills, as these are crucial for engaging and developing couriers. Be ready to share experiences where you've successfully managed teams or improved engagement in a fast-paced environment.
We think you need these skills to ace Community Delivery Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Community Delivery Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in delivery management or similar roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to lead and improve performance.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you've successfully managed teams or improved service delivery in previous positions, and explain why you want to join Evri.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Community Delivery Manager role.
How to prepare for a job interview at Evri Careers
✨Understand the Role
Make sure you have a clear understanding of what a Community Delivery Manager does. Familiarise yourself with the responsibilities mentioned in the job description, such as performance monitoring and courier engagement. This will help you articulate how your skills align with the role.
✨Showcase Your Data Skills
Since the role involves using data to drive improvements, be prepared to discuss your experience with data analysis and management insights. Bring examples of how you've used data to enhance service delivery or improve performance metrics in previous roles.
✨Emphasise Communication Skills
Effective communication is key in this position. Be ready to share examples of how you've successfully engaged and supported teams or individuals in the past. Highlight any experience you have in managing relationships with couriers or clients.
✨Demonstrate Your Problem-Solving Abilities
The role requires minimising customer enquiries and enhancing the delivery experience. Prepare to discuss specific challenges you've faced in previous jobs and how you resolved them. This will show your potential employer that you're proactive and capable of driving continuous improvement.
