Evotym invites a Head of Operations to shape merchant experiences across the service lifecycle. You will design and improve client-facing processes from onboarding to disputes, define ownership and escalation paths, and establish playbooks and training to embed new ways of working.
You will personally build automations with LLMs, monitor SLAs and KPIs, and drive data-driven improvements that meet regulatory and partner requirements. This is a high-impact role in a scaling fintech environment.
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Operations Growth Lead — Merchant Experience & Automation employer: Evotym
At Evotym, we pride ourselves on being an innovative employer that fosters a collaborative and dynamic work culture. As a Banking & Payments Growth Lead, you will have the opportunity to shape cutting-edge banking products while working alongside talented professionals in a supportive environment that encourages continuous learning and growth. Our commitment to employee development, coupled with our strategic location, makes Evotym an exceptional place for those seeking meaningful and rewarding careers in the financial technology sector.
