Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client onboarding, payment operations, and account support in a fast-paced fintech environment.
- Company: Join a dynamic UK-licensed payments scale-up with a collaborative culture.
- Benefits: Enjoy competitive pay, flexible hybrid work, and opportunities for career growth.
- Why this job: Be part of a growing fintech and make a real impact on payment operations.
- Qualifications: 2-4 years in payments or fintech, with KYC/KYB experience preferred.
- Other info: Work in an international team and develop your skills in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
About the Client
Our client is a UK-licensed acquiring institution and a principal member of Visa and Mastercard. The company operates as a fast-growing payments scale-up, providing card acquiring services to merchants across various risk tiers. As the business expands, the organisation is strengthening its compliance and AML framework in preparation for larger regulatory oversight and increased operational scale.
Role Overview
The Operations & Account Manager will combine three essential functions — onboarding, payment operations, and account support. This role ensures smooth client onboarding, merchant setup in the gateway, ongoing transaction monitoring, and client communication after go-live. Over time, the position will evolve into a more specialised structure, opening a path to Team Lead Operations or Senior Account Manager.
Key Responsibilities
- Conduct initial KYC/KYB checks and prepare applications before compliance review.
- Set up merchant accounts in the gateway, configure routing, currencies, and settlement options.
- Monitor transactions, review declines, and assist with reconciliation processes.
- Provide post-launch account support, coordinate with Risk, Compliance, and Tech teams, and manage basic client requests.
- Document internal processes and handle first-line technical questions, escalating issues when needed.
Requirements
- 2–4 years of experience in payments, acquiring, PSP, or fintech operations.
- Hands-on experience with KYC/KYB and basic compliance workflows.
- Solid understanding of payment flows and gateway mechanics.
- Experience with reconciliation, settlements, or chargebacks is a plus.
- English Upper-Intermediate (the role involves communication with international clients).
Key Soft Skills
- Structured thinking and strong multitasking abilities.
- Ownership mindset and accountability for end-to-end processes.
- Clear and confident client communication.
- Technical literacy and comfort working with dashboards and gateway tools.
- Growth-oriented mindset with ambition to progress into a lead role.
What We Offer
- Full-time hybrid role with flexibility depending on location.
- Competitive compensation aligned with experience.
- International environment with cross-functional collaboration.
- Preferred location: London; remote within the EU is also considered.
Apply in 2 min Join a growing fintech and take ownership of critical payment operations — your next career step starts here.
Operations & Account Manager (acquirer) in London employer: Evotym
Contact Detail:
Evotym Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Account Manager (acquirer) in London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work in payments or compliance. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your KYC/KYB knowledge and payment flows. We want you to feel confident discussing these topics, as they’re crucial for the Operations & Account Manager role.
✨Tip Number 3
Showcase your multitasking skills during interviews. Share examples of how you've juggled multiple tasks in previous roles, especially in fast-paced environments like fintech. It’ll highlight your ownership mindset!
✨Tip Number 4
Don’t forget to apply through our website! It’s quick and easy, and we love seeing applications come directly from motivated candidates like you. Let’s get you started on this exciting journey!
We think you need these skills to ace Operations & Account Manager (acquirer) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your hands-on experience with KYC/KYB and any relevant payment operations you've been involved in. We want to see how you fit into our world!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Be sure to mention your ownership mindset and how you can contribute to our growth.
Showcase Your Soft Skills: We value structured thinking and strong multitasking abilities. In your application, give examples of how you've demonstrated these skills in previous roles. Clear communication is key, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super quick — just 2 minutes!
How to prepare for a job interview at Evotym
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of payment flows, KYC/KYB processes, and compliance workflows. Being able to discuss these topics confidently will show that you understand the core functions of the role and can hit the ground running.
✨Demonstrate Your Multitasking Skills
Since the role requires strong multitasking abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects at once. This will help illustrate your structured thinking and ownership mindset.
✨Prepare for Client Communication Scenarios
Think about potential client scenarios you might face in this role. Practice how you would handle common questions or issues, especially those related to account support and transaction monitoring. Clear and confident communication is key!
✨Show Your Growth Mindset
Express your ambition to progress within the company. Research the potential career paths available, like Team Lead Operations or Senior Account Manager, and be ready to discuss how you envision your growth in the organisation.
