At a Glance
- Tasks: Lead operations to enhance client experiences and streamline processes in a growing fintech.
- Company: International payment services provider with a focus on innovation and collaboration.
- Benefits: Competitive salary, social benefits, and recognition of personal achievements.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in a high-stakes role within a scaling fintech company.
- Qualifications: 5+ years in operations with proven experience in process improvement and client-facing roles.
The predicted salary is between 66150 - 80850 £ per year.
About the Client
Our client is an international payment services provider for online businesses. Its platform supports payments, transfers and currency exchange.
Role Overview
Shape how merchants experience the service at every stage.
As Head of Operations, you will improve client-facing processes, build practical automations and help teams adopt better ways of working.
You will have room to make a visible impact in a growing business.
Key Responsibilities
- Design and improve client-facing processes across the merchant lifecycle, from onboarding to support, investigations and disputes.
- Map workflows, remove bottlenecks, and define ownership, handoffs and escalation paths.
- Set SLAs and KPIs for client-facing teams, and monitor results through regular reporting.
- Roll out processes through playbooks, documentation and training, and ensure teams use them.
- Build automations yourself using LLMs and automation tools to reduce manual work and improve response quality and speed.
- Turn recurring client issues into actionable input for Product and Tech.
- Ensure processes meet regulatory and partner requirements.
Requirements
- 5+ years in operations, process improvement or B2B client operations within payments.
- Proven experience building and scaling client-facing processes.
- A track record of implementing SLAs and metrics with measurable results.
- Experience rolling out processes to support or operations teams and driving change.
- Good understanding of payment flows and common merchant issues.
- Hands-on experience building automations with LLMs, rather than only specifying them for developers.
- Confidence working with data and creating your own reports.
- A structured, analytical and highly autonomous approach.
- Fluent English for communication with international clients.
- Languages: English
- Experience in fintech
- Key Soft Skills
- Strong ownership: take a problem from idea to working solution without waiting for direction.
- Clear, structured written and verbal communication with teams and senior stakeholders.
- Ability to influence and align cross-functional teams without direct authority.
- Patience and persistence when helping people adopt new ways of working.
- Client-centric thinking that considers the merchant’s experience in every process.
- Pragmatism: know when a simple fix is enough and when a deeper redesign is needed.
- Comfort with ambiguity and changing priorities in a growing company.
- Curiosity and a habit of testing new tools, especially AI.
What We Offer
- Competitive salary aligned with experience
- Collaborative and transparent team culture
- High-impact role in a scaling fintech company
- Recognition of personal milestones and achievements
- Social benefits
Head Of Operations in England employer: Evotym
At Evotym, we pride ourselves on being an innovative employer that fosters a collaborative and dynamic work culture. As a Banking & Payments Growth Lead, you will have the opportunity to shape cutting-edge banking products while working alongside talented professionals in a supportive environment that encourages continuous learning and growth. Our commitment to employee development, coupled with our strategic location, makes Evotym an exceptional place for those seeking meaningful and rewarding careers in the financial technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Head Of Operations in England
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Evotym. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Evotym.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Evotym. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Head Of Operations in England
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Evotym and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Evotym how you can be a team player!
How to prepare for a job interview at Evotym
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Evotym.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Evotym's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
