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- Tasks: Support IT Lab hardware and software, troubleshoot issues, and manage help desk tickets.
- Company: Join Evotec, a leader in drug discovery and development with a focus on innovative therapeutics.
- Benefits: Enjoy competitive salary, private health insurance, 25+ days holiday, and excellent career progression.
- Why this job: Be part of a dynamic team, solve real-world problems, and contribute to impactful scientific advancements.
- Qualifications: Experience with Windows OS, strong problem-solving skills, and excellent communication are essential.
- Other info: Onsite parking, subsidised canteen, and a supportive work environment await you!
The predicted salary is between 30000 - 42000 £ per year.
Here at Evotec we are currently recruiting for an experienced IT Systems & Support Engineer, assisting our Lab & Systems Supervisor in providing IT support & operational services.
Location: Milton Park, Abingdon, Oxfordshire
Our Company: Evotec is a leader in the discovery and development of novel small molecule drugs with operational sites in Europe and the US. The Company has built substantial drug discovery expertise and an industrialised platform that can drive new innovative small molecule compounds into the clinic. In addition, Evotec has built a deep internal knowledge base in the treatment of diseases related to neuroscience, pain, oncology, inflammation and metabolic diseases.
Principle Responsibilities:
- In depth investigation of advanced technical problems with IT Lab hardware and software.
- Deployment of software to IT Lab hardware.
- Complete understanding of and administering the backup and restore processes for IT Lab hardware and software.
- Collaborating with external Engineers visiting the site (e.g. providing them technical assistance, site inductions, etc).
- In depth knowledge of administering Active Directory for IT Lab hardware, software and users.
- In depth knowledge of Entra ID for IT Lab hardware, software and users.
- Understanding and adhering to the relevant aspects of Company and the Lab procedures (e.g. SOX Controls, Health and Safety policy, GxP, ISO27001).
- Working with Lab managers across the departments on site.
- In depth knowledge of Anti-Virus administration for IT Lab hardware and software.
General Responsibilities:
- Assisting the Lab & Systems Supervisor in providing support and operational services.
- Day-to-day management of the service desk, including the triage of help desk tickets as they pertain to Lab requests or incidents.
- 2nd line investigation of assigned help desk tickets as they pertain to Lab requests or incidents.
- Working independently on projects assigned by the Lab & Systems Supervisor or Team Leader.
- Working collaboratively with other Evotec teams to investigate issues with IT Lab hardware and software (e.g. Cyber Security, Local/Global Service Desk, System Admins).
- Writing and maintaining documentation for all IT Lab hardware and software.
- Keeping records of previous issues, along with the solutions, to create a knowledge base.
- Performing regular, required operational checks and where necessary documenting the checks made.
- Perform regular audits of Lab IT hardware and software to ensure that the Labs can continue to run efficiently and continuously.
- Completing training modules assigned by the Lab & Systems Supervisor and discussing further training options to increase personal knowledge base.
- Expected to follow processes and procedures in the form of Technical How To documents.
- Strict adherence to the Company’s IT Security policies and procedures.
- To undertake the duties outlined above and other duties as directed by Lab & Systems Supervisor and from time to time carry out any additional tasks as may be required to support the business.
Experience:
- Practical working knowledge of software, hardware, and mobile devices.
- Experience working with Windows OS.
- Excellent problem-solving skills.
- Excellent communication skills.
- Providing step-by-step technical help, both written and verbal.
- Demonstrable experience working in corporate / laboratory environment.
We offer a competitive salary and benefits package:
- Pension on completion of your 3-month probationary period. Contributions start at 6% employee and employer, Evotec will match up to 7.5%.
- 25 days holiday plus bank holidays and additional length of service days awarded on the anniversary, up to a maximum of 30 days.
- Private health insurance with BUPA for the employees and their partner/family under the company scheme.
- Private dental cover, after 3 months service.
- Life assurance at 4x your annual base salary.
- Well being support 24/7 and counselling services.
- Permanent health insurance providing 75% of base salary after the qualifying period.
- Eligibility to participate in the Company Bonus Scheme. This is a discretionary benefit.
- Excellent career progression opportunities within the company; we have excellent training and support and continuing professional development opportunities.
- Cycle to work scheme.
- Refer a friend scheme, team and annual events, recognition awards and many more!
Onsite Facilities:
- Onsite parking.
- Subsidised canteen.
- Good public transport links with the shuttle bus service.
Interested? Apply NOW – please upload your up-to-date CV and covering letter to Workday via our website, careers page.
IT Systems & Support Engineer II employer: Evotec
Contact Detail:
Evotec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems & Support Engineer II
✨Tip Number 1
Familiarise yourself with the specific IT systems and software used in laboratory environments. Understanding tools like Active Directory and Entra ID will give you a significant edge during interviews.
✨Tip Number 2
Network with current or former employees of Evotec, especially those in IT roles. They can provide insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've solved complex IT problems. Be ready to explain your thought process and the steps you took to resolve issues, as this is crucial for the role.
✨Tip Number 4
Stay updated on the latest trends in IT security and lab technology. Showing that you're proactive about learning can impress the hiring team and demonstrate your commitment to the field.
We think you need these skills to ace IT Systems & Support Engineer II
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the IT Systems & Support Engineer II role. Focus on your practical knowledge of software, hardware, and mobile devices, as well as your experience in a corporate or laboratory environment.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific experiences that demonstrate your problem-solving skills and ability to provide technical support, particularly in relation to IT Lab hardware and software.
Highlight Relevant Skills: Emphasise your excellent communication skills and your ability to provide step-by-step technical help. Mention any experience you have with Windows OS, Active Directory, and Anti-Virus administration, as these are crucial for the role.
Proofread Your Application: Before submitting your application, carefully proofread both your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Evotec
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of IT Lab hardware and software, especially Active Directory and Entra ID. Be prepared to discuss specific technical problems you've solved in the past.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled complex IT issues before. Highlight your analytical thinking and how you approach troubleshooting, as this role requires excellent problem-solving abilities.
✨Communicate Clearly
Since you'll be providing technical help, practice explaining complex concepts in simple terms. Good communication skills are essential, so be ready to demonstrate your ability to convey information effectively.
✨Understand Company Policies
Familiarise yourself with relevant company policies such as IT Security, SOX Controls, and GxP. Showing that you understand and respect these procedures will reflect well on your professionalism.
