Engineering Technical Lead Hybrid

Build the technical foundation for an ambitious AI platform in customer operations. Evoro is building an ambitious AI platform in customer operations — a space where AI will change how teams understand customers, improve performance and drive outcomes. We are early, but not theoretical: there is a working product, early commercial momentum, and a clear opportunity to build something significant.

You will be the senior technical owner from day one: building, shipping, debugging, integrating, securing and operating the product yourself. You will need to be comfortable moving between strategy and implementation, sometimes in the same hour. As the company grows, there is an opportunity to move into the CTO role where you will hire and lead the engineering team. But the first version of the role is simple: own the technology, build the product, and create the technical foundation the company can scale from.

Build and ship

• You will own production delivery from day one, building across the stack and setting the standard for pace, quality and judgement.
• You will design and evolve the technical foundations of the platform, making decisions that can support scale, reliability, security and future product expansion.

Own the AI layer

Evoro is AI-native, but the value is in building AI that works reliably in a real product environment. Evoro works with sensitive business and customer data. Security, privacy, access control, auditability and data handling need to be built properly from the start. You will own the technical approach to integrations, infrastructure, deployment, observability and operational resilience.

You may be a founding engineer, early-stage CTO, staff/principal engineer, or technical lead ready to move into a true company-building role. You should be able to move quickly without creating chaos, think deeply without overcomplicating, and make pragmatic technical decisions without compromising the foundations that matter.

Requirements

• Strong modern full-stack engineering experience, ideally with TypeScript, React/Next.js and Node.
• Strong backend and database experience, especially PostgreSQL and multi-tenant platform architecture.
• Experience building and operating production software that handles sensitive business or customer data.
• Real experience building AI/LLM-powered product features in production.
• Strong security instincts around authentication, authorisation, data privacy, tenant boundaries and auditability.
• Ability to own infrastructure, deployment, observability and production reliability.
• High ownership, strong judgement and the temperament for an early-stage company-building role.
• Experience in customer operations, sales technology, service technology, CRM, contact-centre, telephony or communications software.
• Experience building AI-native, workflow, analytics, data-heavy or platform products.
• Experience hiring and leading engineers as a company scales.

You should care about product, customers and commercial outcomes; be able to build quickly while protecting the technical foundations; understand that AI products need evaluation, not guesswork; and want the potential for meaningful ownership in the company you are helping create.

AI is changing how customer-facing teams operate, and most businesses are still only at the beginning of that shift. Evoro is building into that change. That is the company we are building.

A working product and early commercial momentum. Direct partnership with the founder on product, customers, strategy and company-building. The opportunity to build a serious AI platform in a large and fast-moving market. We are looking for someone motivated by ownership, growth and the opportunity to build something significant.