Field Support Engineer (Electrical & Mechanical) – Ballistic/Impact Testing

About the Company

A global leader in providing technical consultation and solutions for leading laboratories, research facilities, and universities. With over 20 years of expertise, the company takes a customer-centric approach, working closely with clients to understand their needs and deliver tailored solutions. A commitment to innovation and precision has made it a trusted partner in the industry.

Role Overview

Seeking a highly motivated Field Support Engineer with expertise in both electrical and mechanical systems. This role requires hands-on troubleshooting, strong problem-solving skills, and the ability to work independently in ballistic and impact testing environments. The ideal candidate will have a technical background, a passion for fieldwork, and a customer-focused mindset. This position involves worldwide travel to support installations, maintenance, and training at client sites.

Key Responsibilities

• Conduct pre- and post-sale site surveys, identifying and mitigating potential project risks. Document findings with detailed reports and photographs.
• Install, maintain, troubleshoot, and repair complex equipment and systems.
• Train customers on the operation and maintenance of installed equipment.
• Diagnose and resolve electrical and mechanical issues on-site.
• Collaborate with clients and internal teams to ensure successful project execution.
• Prepare technical reports and documentation after service visits.
• Travel frequently across the UK and internationally as required.

Qualifications & Skills

Required:

• Proven experience in a field-based engineering role.
• Strong understanding of electrical circuits, mechanical systems, and diagnostic tools.
• Ability to read and interpret technical drawings and schematics.
• Excellent problem-solving and communication skills.
• Valid UK driver’s license and passport with no travel restrictions.

Preferred:

• Experience with velocity measurement systems.
• Background in ballistics or impact testing.
• Degree or diploma in Electrical, Mechanical, Mechatronics, or Ballistics Engineering.

Work Environment & Physical Requirements

• Combination of office, production, and field environments (including exposure to loud noises and bright flashes).
• Ability to stand, walk, sit, climb, and kneel as needed.
• Must be able to lift up to 20kg.
• Travel may involve long-haul flights and extended periods away from home.

What’s Offered

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment with cutting-edge technology