At a Glance
- Tasks: Provide top-notch customer support and manage orders in a dynamic tech environment.
- Company: Join a global leader in semiconductor innovation with a collaborative culture.
- Benefits: Enjoy a modern workplace, career growth, and the chance to impact global technologies.
- Other info: Work in an international team and develop your skills in a supportive environment.
- Why this job: Be the voice of customers and help shape the future of technology.
- Qualifications: Fluent in German and English, with strong customer service experience.
The predicted salary is between 31500 - 38500 £ per year.
Location: Warwickshire, UK Hybrid | Full-time
Shape the Future of Semiconductor Innovation
Our client is a global technology leader developing advanced solutions for the semiconductor industry. The company is looking for an experienced German-Speaking Customer Service Representative (m/f/d). This is an exciting opportunity to work in a highly collaborative, international environment where engineering excellence, innovation and continuous improvement are at the heart of everything.
Position Overview
The German-Speaking Customer Service Representative serves as the primary point of contact for customers, ensuring efficient order processing, effective inventory management, and seamless coordination among customers, Sales, and international manufacturing sites to deliver a high-quality customer experience.
Key Responsibilities
- Customer Support: Provide professional customer support via email, telephone, customer portals, and additional communication channels to ensure a smooth customer journey through proactive communication and effective issue resolution.
- Order & Forecast Management: Process customer orders, forecasts, and purchase orders using internal Order Management and ERP systems.
- Inventory Coordination: Manage consigned inventory and collaborate directly with customers to forecast inventory consumption and requirements.
- Supply Chain & Operations Alignment: Coordinate closely with manufacturing sites in Switzerland and Malaysia to place, monitor, and expedite customer orders.
- Delivery & Delay Tracking: Proactively communicate order delays, manage backorders, and provide customers with timely delivery updates.
- Cross-Functional Collaboration: Partner with Sales, Finance, Product Management, and other internal teams to resolve customer inquiries and operational issues.
- Returns & Documentation: Process RMAs, service quotations, and customer return requests, maintaining accurate and complete documentation.
- Financial & Billing Support: Assist Accounts Receivable and Sales with resolving purchase orders, invoicing, and payment-related issues.
- Data Maintenance: Maintain accurate customer and order information across internal systems.
Candidate Qualifications
Required:
- Education: High School Diploma or equivalent.
- Experience: Minimum of 3 years of experience in customer support, order management, operational support, or a comparable role.
- Languages: Fluent in written and spoken German and English.
- Technical Skills: Strong Microsoft Excel skills and proficiency with Microsoft Office applications; experience working with ERP and order management systems.
- Key Competencies: Strong organizational and prioritization skills with the ability to manage multiple activities simultaneously. Excellent communication and interpersonal skills. Customer-oriented, proactive, and solution-focused mindset. Ability to work independently while collaborating effectively with international and cross-functional teams.
Preferred (Nice to Have):
- Bachelor's degree.
- Experience working in a production scheduling or manufacturing environment.
Why Join?
This opportunity offers the chance to become part of an internationally recognised technology organisation. You can expect:
- A modern and highly advanced working environment
- Opportunities to contribute to innovative technologies with global impact
- A culture that values creativity, technical excellence and continuous learning
- Long-term career development within a stable and internationally successful organisation
At EvolveTalent®, we believe recruitment should be transparent, respectful and people-centred. We support professionals throughout the recruitment journey by providing clear communication, honest feedback and valuable market insights. If you are looking for your next challenge in customer support, we would be delighted to hear from you.
EvolveTalent® – Evolving Talent. Connecting Hearts.
German-Speaking Customer Service Representative employer: EvolveTalent
Join a globally recognised technology leader in the semiconductor industry, where you will thrive in a hybrid work environment that champions innovation and engineering excellence. With a strong focus on employee growth, you will have access to long-term career development opportunities and a culture that prioritises creativity and continuous learning. Experience the unique advantage of working in Warwickshire, where collaboration with international teams enhances your professional journey while contributing to impactful technologies.
StudySmarter Expert Advice🤫
We think this is how you could land German-Speaking Customer Service Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EvolveTalent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EvolveTalent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace German-Speaking Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EvolveTalent:Your cover letter is your chance to shine! Tell us why you want to work at EvolveTalent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EvolveTalent!
How to prepare for a job interview at EvolveTalent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
