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For Companies At a Glance
- Tasks: Build strong client relationships and ensure their success in IT services.
- Company: Evolve, a trusted Managed Service Provider with a focus on security and service.
- Benefits: Competitive salary, performance bonuses, training, and flexible working options.
- Why this job: Join a growing team and make a real impact in customer success and cybersecurity.
- Qualifications: Experience in IT account management and strong communication skills.
- Other info: Opportunity for career growth in a supportive, values-led culture.
The predicted salary is between 36000 - 60000 £ per year.
Overview
IT Account Manager (MSP) / Customer Success Lead – Evolve, Kingston Upon Thames, United Kingdom
This range is provided by Evolve. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
About Us
Evolve is a trusted Managed Service Provider (MSP) supporting a diverse customer base across the UK and internationally. Our clients span Renewable Energy, Property, Professional Services, Finance, and Charity. Our core values — Security, Service, Integrity — guide everything we do. We deliver robust IT services and cybersecurity solutions, keeping our clients’ systems safe in an evolving digital landscape. We’re a growing business with a clear plan to expand our capabilities and strengthen our presence in the IT industry. We invest in our people, offering professional development and a culture that values both technical excellence and customer care.
Why Join Us
This is an exciting opportunity to step into a key Account Management role where you’ll be the trusted advisor to our clients, ensuring their success while identifying opportunities for growth. You’ll work with supportive technical teams, develop your expertise in cybersecurity, and help shape long-term customer relationships.
The Role
As an Account Manager / Customer Success Lead, you’ll:
- Build and maintain exceptional client relationships.
- Conduct regular customer meetings and strategic reviews.
- Translate technical concepts (especially cyber protection) into business value.
- Manage customer roadmaps and ensure smooth onboarding.
- Proactively identify upsell and project opportunities.
- Advocate for clients internally, ensuring their needs are met.
What We’re Looking For
- Proven Account Management experience in IT (MSP experience highly desirable).
- Strong knowledge of Microsoft 365, Office, Windows, and Windows Server.
- Good understanding of cybersecurity fundamentals (firewalls, endpoint protection, phishing, compliance frameworks).
- Familiarity with PSA and monitoring tools (Autotask, N-able).
- Consultative sales mindset with ability to spot opportunities.
- Excellent communication, presentation, and relationship-building skills.
- Highly organised, proactive, and detail-focused.
What We Offer
- Competitive salary + performance bonus/commission.
- Training and career development (including cyber certifications).
- Hybrid/flexible working options.
- Supportive, values-led culture.
- Opportunity to grow with a forward-thinking MSP.
If you’re passionate about customer success, account management, and IT services, we’d love to hear from you. Apply today and help our clients succeed securely and sustainably.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT Services and IT Consulting
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IT Account Manager (MSP) / Customer Success Lead employer: Evolve
Contact Detail:
Evolve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Account Manager (MSP) / Customer Success Lead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Account Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with Microsoft 365 and cybersecurity. Use real examples to demonstrate how you've helped clients succeed in the past. This will set you apart from the competition.
✨Tip Number 3
Prepare for those interviews! Research Evolve and understand their core values—Security, Service, Integrity. Be ready to discuss how you can embody these values in your role as an Account Manager. Tailoring your answers to fit their culture can really make a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Evolve. So, what are you waiting for? Get that application in!
We think you need these skills to ace IT Account Manager (MSP) / Customer Success Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the job description. Highlight your IT Account Management experience and any relevant cybersecurity knowledge to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer success and how you can contribute to our team. Share specific examples of how you've built client relationships in the past.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application is clear and professional. We want to see your ability to translate technical concepts into business value right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Evolve
✨Know Your Stuff
Make sure you brush up on your knowledge of Microsoft 365, Windows, and cybersecurity fundamentals. Be ready to discuss how these technologies can add value to clients' businesses, as this will show that you understand the role and its requirements.
✨Showcase Your Relationship Skills
Prepare examples of how you've built and maintained strong client relationships in the past. Think about specific situations where you turned a challenging client interaction into a success story, as this will demonstrate your consultative sales mindset.
✨Be Proactive and Organised
During the interview, highlight your organisational skills and proactive approach. Discuss how you manage customer roadmaps and ensure smooth onboarding, as this aligns perfectly with what Evolve is looking for in an Account Manager.
✨Ask Insightful Questions
Prepare thoughtful questions about Evolve's approach to customer success and their plans for growth in the IT industry. This shows your genuine interest in the company and helps you assess if it's the right fit for you.