Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead exceptional facilities management services in a high-profile London tower.
- Company: Global Facilities Management company with a focus on innovation and collaboration.
- Benefits: Competitive salary, career development opportunities, and a diverse work environment.
- Why this job: Make a real impact in a dynamic role while fostering teamwork and inclusion.
- Qualifications: Experience in facilities management and strong leadership skills required.
- Other info: Join a forward-thinking team dedicated to sustainability and social value.
The predicted salary is between 48000 - 72000 £ per year.
We are currently representing a Global Facilities Management company seeking an experienced FM Account Director to oversee one of London’s most advanced and high profile skyline towers. As the FM Account Director, you will lead the delivery of exceptional facilities management services within a dynamic, multi-stakeholder environment. This role demands strategic oversight, operational excellence, and a strong focus on client satisfaction. You will foster a highly collaborative culture across diverse teams and partners, champion inclusion, and drive innovation to meet and exceed contractual and client expectations.
- Client Partnership & Relationship Management: Build and maintain strong, trust-based relationships with client stakeholders, acting as a strategic advisor and ensuring alignment on objectives. Serve as the primary point of escalation for client concerns, resolving issues promptly and professionally. Attend and lead regular strategic meetings, presenting operational and financial updates with clarity and confidence.
- Collaborative Leadership & Team Development: Create a culture of teamwork and shared accountability across internal teams, contractors, and suppliers. Promote diversity and inclusion within the workforce, ensuring equal opportunities for growth and development. Lead recruitment, onboarding, and succession planning for key roles, ensuring the team is equipped to deliver excellence. Provide coaching, mentoring, and performance feedback to managers and engineers, supporting career progression and engagement.
- Operational Excellence & Service Delivery: Ensure all critical systems remain fully operational, minimizing risk to client business continuity. Oversee planned preventative maintenance and reactive works, ensuring timely completion and compliance with KPIs and SLAs. Implement best practices in health, safety, and environmental standards, embedding a culture of safety across all operations. Monitor and report on service performance, identifying trends and opportunities for continuous improvement.
- Financial & Commercial Management: Take full accountability for P&L performance, ensuring budgets are met and identifying efficiencies without compromising service quality. Develop and manage financial forecasts, monthly reports, and variance analyses, presenting findings to senior stakeholders. Identify and deliver additional revenue opportunities through extra works and service enhancements.
- Innovation, Sustainability & Social Value: Drive initiatives that enhance service delivery, sustainability, and social impact, aligning with client and company objectives. Explore and implement innovative solutions to improve efficiency and reduce environmental impact.
Education: HNC/BTEC/Degree level preferred.
Technical Expertise: Strong understanding of facilities management, including mechanical/electrical systems, compliance, and risk management.
Experience: Proven track record in contract management, multi-disciplinary team leadership, and delivering operational excellence in complex environments.
Account Director Attributes:
- Inclusive leadership style, promoting diversity and respect.
- High customer focus and ability to build strong relationships.
- Resilient under pressure, decisive, and solutions-oriented.
- Team player who thrives in a collaborative setting.
FM Account Director in London employer: Evolve Talent Search Ltd
Contact Detail:
Evolve Talent Search Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FM Account Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the lookout for opportunities. Attend industry events or webinars to meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values and how they align with your experience. This will help you demonstrate your fit for the FM Account Director role and show that you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in operational excellence and client relationship management can benefit the company. A confident, clear presentation of your abilities can make all the difference.
✨Tip Number 4
Don't forget to apply through our website! We have loads of resources to help you stand out, and applying directly shows your enthusiasm for the role. Plus, it gives us a chance to see your application in the best light!
We think you need these skills to ace FM Account Director in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the FM Account Director role. Highlight your experience in facilities management and any relevant achievements that showcase your strategic oversight and operational excellence.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific examples of how you've built strong client relationships and led diverse teams in the past.
Showcase Your Leadership Style: We want to see your inclusive leadership style in action! Share experiences where you’ve fostered collaboration and promoted diversity within your teams. This will help us understand how you can contribute to our culture.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Evolve Talent Search Ltd
✨Know Your FM Inside Out
Make sure you brush up on your facilities management knowledge, especially around mechanical and electrical systems. Understand the latest trends in operational excellence and client satisfaction, as these will be key topics during your interview.
✨Showcase Your Leadership Style
Prepare to discuss your inclusive leadership approach. Think of examples where you've fostered teamwork and collaboration, and how you've promoted diversity within your teams. This will resonate well with the company's values.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills under pressure. Prepare scenarios where you've successfully managed client relationships or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Financial Acumen
Since you'll be accountable for P&L performance, be prepared to discuss your experience with budget management and financial forecasting. Bring examples of how you've identified efficiencies and additional revenue opportunities in past roles.