Job Title: Customer Services Executive French Speaker
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Location: Training in London – then fully remote
Start date: Immediate start
Salary: £16:00 per hour
Our client is seeking an enthusiastic and proactive Customer Services Executive, fluent in German or French. The role is focussed on providing excellent customer services and order processing in a busy, dynamic environment. Working within Life Sciences, so experience within pharmaceutical/ biotechnology or another complex or technical, scientific product would be preferred.
Location(s) - United Kingdom – London – Fully Remote
Our client is focused on delivering outstanding products, services, and overall value to its customers. The business in Europe is growing year on year with offices, London and Amsterdam. Our client is responsible for delivering products to customers throughout Europe. If you speak, and write, French and German confidently as well as English and enjoy being the first point of contact for customer calls and emails, and processing orders, then we would love to hear from you.
Essential Functions/What you'll do:
You'll juggle responsibility for ensuring orders for specific market(s) get processed on time with responding to whatever customer calls you receive and completing other assigned tasks.
- Be part of a busy team providing legendary customer service: primarily answering calls from customers and processing orders.
- Bring a positive energy to your work, our clients team and your interactions with customers. Through collaboration you are encouraged each day to aspire to deliver the best performance possible, and to continue to grow.
Represent our client and be responsible for delivering a high quality and legendary service to all customers, external and internal. What you do here is very visible and high impact.
- Ensure all customer orders are entered accurately into our clients system (Microsoft Navision) on a daily basis, effectively and within the Company's agreed timeframes/service level commitment in order to achieve maximum Customer Satisfaction and to support the Sales Team to drive sales growth. xgikmsk
- Communicate to customers any changes to their order status and of any potential issues affecting supply or delivery timing.
- Take ownership of customer ...
Customer Service Executive - French employer: Evolve Recruitment Careers
Evolve Recruitment is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. Located near Kingston Upon Thames, the hybrid working model allows for a balanced approach to work-life integration, while the dynamic team environment fosters collaboration and innovation. With competitive salaries and a commitment to developing its Employee Relations function, this role provides a unique opportunity to make a significant impact within a fast-growing organisation.
Contact Details:
Evolve Recruitment Careers Recruitment Team
