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- Tasks: Provide Tier 2 technical support and troubleshoot complex IT issues.
- Company: Join a growing family-run business delivering managed IT services globally.
- Benefits: Enjoy flexible working, career progression, and fun company socials.
- Why this job: Work with diverse clients and cutting-edge technology in a supportive culture.
- Qualifications: Experience in an MSP environment and strong technical troubleshooting skills required.
- Other info: Opportunity for matchday work at time and a half pay.
The predicted salary is between 30000 - 42000 £ per year.
Our well established client is looking to expand their Service Desk with a Tier 2 Engineer. Are you an experienced tier 2 Service Desk Engineer who is looking for an exciting new opportunity to join our client who are continuing to grow with progression opportunities within their technical team? Our client is a growing family-run business, providing managed IT services to a diverse range of customers across the whole of the UK and globally, including America, China, Italy, and Dubai. They take pride in a strong company culture, investment in technology, and commitment to supporting their team's professional growth.
The Role: We are looking for an experienced Tier 2 Service Desk Engineer to join a growing team. The successful candidate must have experience working in a Managed Service Provider (MSP) environment and be comfortable dealing with a wide variety of IT challenges, including networking. This role is an excellent opportunity to work with a diverse client base, ranging from corporate businesses to football clubs, where technology plays a crucial role in their operations.
Benefits:
- Holidays: 20 days annual leave + bank holidays + 3 extra days at Christmas
- Flexible working: After 6-month probation, hybrid working (3 days in office, 2 days from home)
- Pension scheme
- Career progression opportunities: Technical team of eighteen with pathways to advance within Tier 3, field engineering, and specialist roles.
- Company socials: Team activities such as go-karting, NQ64 gaming bar nights, charity quiz nights, Christmas parties.
- Football industry exposure: Investment in football clubs, early access to cutting-edge VR, digital displays, tills, hospitality, venue technology etc.
- West Bromwich hospitality box access for employees.
- Community and Charity Involvement
Key Responsibilities for the Tier 2 Service Desk Engineer:
- Provide Tier 2 technical support, troubleshooting issues and resolving complex IT queries.
- Support a diverse range of customers across multiple industries.
- Work closely with Tier 1 engineers and escalate issues to Tier 3 when necessary.
- Assist in networking tasks and infrastructure support.
- Time and a half if you are working matchdays.
- Work collaboratively with the wider technical team, including field engineers.
- Participate in knowledge sharing to help up skill members of the team.
- Ensure timely and professional communication with clients.
Requirements of the Tier 2 Service Desk Engineer:
- Proven experience in an MSP environment is essential.
- Strong technical troubleshooting skills.
- Experience in networking and infrastructure support.
- Proficiency with Windows Server, Active Directory, Office 365, and Microsoft Exchange.
- Experience with virtualisation technologies such as VMware or Hyper-V.
- Knowledge of firewalls, routers, and switches.
- Experience with remote monitoring and management (RMM) tools.
- Familiarity with backup and disaster recovery solutions.
- Ability to work independently and as part of a team.
- Excellent communication and problem-solving skills.
- A proactive and customer-focused approach.
- Flexible to attend match day on site response, which will be paid at time and a half.
This is an exciting opportunity to be part of a dynamic and innovative business that values its employees and provides fantastic career progression.
Tier 2 Service Desk Engineer employer: Evolve Personnel
Contact Detail:
Evolve Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tier 2 Service Desk Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Active Directory, and Office 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any previous experience you have in a Managed Service Provider (MSP) environment. Be prepared to share examples of how you've tackled complex IT challenges, as this will show that you understand the unique demands of the role.
✨Tip Number 3
Research the company culture and values of our client. Understanding their commitment to professional growth and community involvement can help you align your answers during the interview, showcasing that you're a good fit for their team.
✨Tip Number 4
Prepare to discuss your problem-solving approach and communication skills. Since the role involves working closely with clients and other engineers, demonstrating your ability to communicate effectively and resolve issues will be crucial in making a positive impression.
We think you need these skills to ace Tier 2 Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a Managed Service Provider (MSP) environment. Emphasise your technical troubleshooting skills and familiarity with the technologies mentioned in the job description, such as Windows Server, Active Directory, and networking.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive, customer-focused approach. Mention specific examples of how you've successfully resolved complex IT queries in previous roles, and express your enthusiasm for joining a growing team.
Highlight Relevant Experience: In your application, clearly outline your experience with virtualisation technologies like VMware or Hyper-V, as well as your knowledge of firewalls, routers, and switches. This will demonstrate your suitability for the role and your ability to handle the diverse range of IT challenges.
Showcase Soft Skills: Don't forget to mention your excellent communication and problem-solving skills. Provide examples of how you've worked collaboratively with teams and communicated effectively with clients, as these are crucial for the Tier 2 Service Desk Engineer role.
How to prepare for a job interview at Evolve Personnel
✨Showcase Your MSP Experience
Make sure to highlight your previous experience in a Managed Service Provider environment. Discuss specific challenges you've faced and how you resolved them, as this will demonstrate your ability to handle the diverse IT issues that the company deals with.
✨Demonstrate Technical Proficiency
Be prepared to discuss your technical skills in detail, especially regarding Windows Server, Active Directory, and networking. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting techniques and be ready to explain your thought process.
✨Emphasise Communication Skills
Since the role involves communicating with clients and collaborating with team members, it's crucial to showcase your communication skills. Share examples of how you've effectively communicated complex technical information to non-technical clients or worked collaboratively within a team.
✨Express Enthusiasm for Growth Opportunities
The company values professional growth, so express your interest in advancing within the technical team. Discuss your career aspirations and how you see yourself contributing to the company’s success while also developing your own skills.
