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- Tasks: Support our IT Service Desk by managing enquiries and coordinating with customers and technical staff.
- Company: Join a growing company with a vibrant team culture in Oldbury.
- Benefits: Enjoy 20 days holiday, pension scheme, and fun company socials like go-karting!
- Why this job: Perfect for organised individuals who thrive in fast-paced environments and love customer service.
- Qualifications: Strong communication skills and experience with Microsoft Office are essential.
- Other info: Full-time or part-time options available; great career growth potential!
The predicted salary is between 24000 - 26000 £ per year.
Pay: £25,000.00-£26,000.00 per year
12-month maternity cover contract with a view to going permanent at the end of the contract due to expansion of the business.
You will be based locally to Oldbury, driving licence advantageous but not essential.
Salary £24-26k depending upon experience.
Full time or part-time (i.e. school hours) but would need to work every day office based – no hybrid.
Are you organised, confident, have great attention to detail, love coordinating and enjoy administrative duties? Then we could be your new place!
Benefits:
- Holidays: 20 days annual leave + bank holidays + extra days at Christmas
- Pension scheme
- On site parking
- Cycle to work scheme offered after 2 years of service
- Company socials: Team activities such as go-karting, NQ64 gaming bar nights, charity quiz nights, Christmas parties.
- West Bromwich hospitality box access for employees.
- Community and Charity Involvement
Key Roles and Responsibilities:
- As our Administrator supporting our busy IT Service Desk Team, you will be handling inbound enquiries and handle communication between customers, third parties and internal technical staff.
- The Service Desk Administrator will be responsible for ensuring tickets are of sufficient quality to act on, as well as prioritising and assigning them to the Technical Team.
- This will include checking that tickets have been resolved according to agreed Service Level Agreements, and where necessary chasing up the Technical Engineers to ensure that the tickets are handled in a timely manner.
- You will not need to be IT technically experienced for this role; this is a customer service, administrative role.
Responsibilities:
- Service Desk: Oversee the allocation of incoming support requests and work orders.
- Manage Service Desk requests to ensure SLAs are met.
- Ensure a fast and efficient response to calls and customer queries.
- Ensure tickets are updated promptly and to a high standard.
- Customer Service: Refer sales queries and opportunities to the sales team.
- Give regular updates to customers to ensure a high level of customer service is maintained.
- Act as an overflow Telephone agent if required.
- Administration: Book technical site visits and keep company diary up to date.
All necessary training will be given, and we’d love to hear from you if you are a self-motivated team player and:
- Enjoy working in a fast-paced environment.
- Organised and enjoys coordinating workload.
- Has great attention to detail.
- Has good communication skills and is able to communicate at all levels within a friendly and professional capacity.
- Has experience with Microsoft products, Excel, Outlook, Word etc.
For further information please apply.
Job Types: Full-time, Part-time, Fixed term contract
Contract length: 12 months
Benefits:
- Canteen
- Company events
- Company pension
- Free parking
- On-site parking
Application question(s):
- Do you have strong IT skills including Word, Excel and Outlook?
- Are you an excellent communicator at all levels with strong customer service skills?
- Are you organised, with great attention to detail and enjoy working in a fast-paced working environment?
Work Location: In person
Service Desk Administrator employer: Evolve Personnel
Contact Detail:
Evolve Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Administrator
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about customer service and coordination, make sure you can articulate your thoughts clearly and confidently during interviews or networking events.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining our team.
We think you need these skills to ace Service Desk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational skills and attention to detail. We want to see how your experience aligns with the Service Desk Administrator role, so don’t be shy about showcasing relevant admin duties you've handled in the past!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to our busy IT Service Desk Team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure to highlight your communication skills in your application. We love candidates who can convey information clearly and maintain a friendly tone, so let that personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Evolve Personnel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Desk Administrator. Familiarise yourself with how to manage support requests, ensure SLAs are met, and maintain high standards in ticket updates. This will show that you're genuinely interested and prepared.
✨Show Off Your Organisational Skills
Since this role requires great attention to detail and organisation, be ready to share examples from your past experiences where you've successfully coordinated tasks or managed workloads. Highlighting your ability to juggle multiple responsibilities will impress the interviewers.
✨Brush Up on Customer Service Scenarios
Prepare for questions about customer service by thinking of specific situations where you've handled inquiries or resolved issues. Be ready to discuss how you maintained a friendly and professional tone while ensuring customer satisfaction, as this is key for the role.
✨Familiarise Yourself with Microsoft Products
Since the job mentions experience with Microsoft products like Word, Excel, and Outlook, make sure you're comfortable discussing your proficiency with these tools. You might even want to mention any specific projects or tasks where you've used them effectively.
