At a Glance
- Tasks: Provide top-notch IT support and troubleshoot client issues in a dynamic environment.
- Company: Join a growing tech company with a fun and supportive culture.
- Benefits: Enjoy free parking, pension scheme, training, and a recreational room.
- Other info: Great opportunities for career growth and specialisation in IT.
- Why this job: Kickstart your IT career with hands-on training and real-world experience.
- Qualifications: Entry-level or existing Service Desk Technician with good communication skills.
Salary: £25k
Benefits: Free on-site parking, Pension scheme, cycle to work scheme after 2 years, recreational room, training and development.
Working hours: 9.00am – 5.30pm Monday – Friday. 1 hour lunch. Working outside standard office hours may be required to meet the demands of the role.
Location: Oldbury, good connections and motorway links.
Are you an existing Tier 1 Service Desk Technician or someone who is at entry level within IT? Are you someone who can keep calm under pressure, is an independent thinker, can communicate well and is passionate about IT? Do you love to be part of a fun, fast-paced, supportive and friendly environment?
Job Overview:
As part of the Service Desk Support team, you’ll be involved in responding to customers’ requests for support, gathering client information and determining the issue by analysing the symptoms and figuring out the underlying problem. Based in our offices in Oldbury, your duties will include but not be limited to:
- Communicating closely with Account Managers on client issues
- Monitoring proactive systems for offline servers and critical issues
- Monitoring client backup problems / Resolving client backup solution issues
- Troubleshooting Client/Vendor Incident and request, identifying root causes
- Meeting SLAs and Service Desk targets for quality and performance
- Active directory – change passwords, update settings, create and delete users
- Variable match day support at Football clubs
- Other technical related duties
Why join us?
- All training will be given, so you will learn new skills, processes and gain invaluable experiences within new technology and cloud-based systems.
- As a growing business, you as someone who is driven and wants to learn, will have great career opportunities within the business, allowing you to develop and specialise into different areas within IT.
- You will be joining our team of amazing people, who work together to create a supportive, friendly and happy place. We can be chatty, and we do work hard.
- Well-being is important to us, so here you also have access to a recreational room.
What we ask of you:
As an existing Service Desk Technician or as someone coming in at Entry Level, all necessary training will be given. You will be self-motivated, can keep calm under pressure and:
- Essential:
- Currently working as a Service Desk Technician or have recently qualified in an NVQ level 3/ Level 4 in IT or equivalent (which level?) – NVQ Level 3
- Enjoy working in a fast-paced environment
- Can work in Team as well as Independently
- Are motivated, proactive and show good initiative
- Able to prioritise tasks
- Organised and able to handle multiple tasks and meet deadlines
- Have good communication skills and can communicate at all levels within a friendly and professional capacity.
- Desirable:
- Windows Desktop Support
- Microsoft Exchange Server and SQL Server Support
- Virtualization concepts and support including ability to troubleshoot ESXi and vSphere systems
- Ability to deploy Cisco Networking devices and troubleshooting
- Active directory – change passwords, update settings, create and delete users
Tier 1 Service Desk Technician in Oldbury employer: Evolve Personnel
As one of the largest engineering groups in the UK, our client offers a dynamic work environment where innovation meets tradition. Employees benefit from competitive pay rates, comprehensive training opportunities, and the potential for permanent positions after just 12 weeks, all while working with cutting-edge machinery in a supportive team culture. This role not only provides a chance to develop your skills in die casting but also to be part of a leading tier 1 component supplier in the automotive and off-highway sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Tier 1 Service Desk Technician in Oldbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Evolve Personnel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Evolve Personnel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tier 1 Service Desk Technician in Oldbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Evolve Personnel:Your cover letter is your chance to shine! Tell us why you want to work at Evolve Personnel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Evolve Personnel!
How to prepare for a job interview at Evolve Personnel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
