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For Companies At a Glance
- Tasks: Provide top-notch customer support through calls and manage orders efficiently.
- Company: Reputable distributor of medical equipment with a strong presence in the industry.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Why this job: Join a team that values customer satisfaction and innovation in healthcare.
- Qualifications: 2-5 years in customer service, excellent communication, and problem-solving skills.
- Other info: Office-based role with a Monday to Friday schedule, perfect for work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
My client is currently seeking to recruit an experienced Customer Service Advisor to work as the primary point of contact for their customers, providing day to day support through inbound and outbound customer calls. You will be happy to work alone with the occasional visit from engineers and the Regional Sales Manager. They are a well-established reputable distributor of Medical Equipment to the HSE and Private Vendors. Hours 9am to 5pm Monday to Friday - office based. Salary as listed depending upon experience.
Duties:
- Customer Service inbound and outbound calls providing day to day support.
- Sales & ordering processing.
- Order entry, order verification, purchase order creation, vendor coordination and order tracking.
- Coordination with various departments within the business, data management, issue resolution, invoicing, compliance and reporting.
- Using basic understanding of accounting/finance principles i.e. billing and invoicing.
- Data entry and accurate documentation.
Professional Competencies, Knowledge & Experience:
- 2-5 years customer service environment, previous contact centre desirable.
- Attentive listener.
- Highly organised and resilient.
- Demonstrate a passion for customer satisfaction.
- Strong problem solving mindset, consistently approaching challenges with creativity and innovation.
- A willingness to learn & adapts well to change.
- Excellent computer literacy.
- Excellent communication, both written and verbal.
Customer Service Advisor employer: Evolve Personnel
Contact Detail:
Evolve Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound and outbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your problem-solving skills during interviews! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your resilience and creativity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially any roles where you've handled inbound and outbound calls. We want to see how your skills match up with what we're looking for!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love a creative approach to problem-solving, so don’t hold back on sharing your innovative ideas!
Be Clear and Concise: When writing your cover letter, keep it straightforward and to the point. We appreciate clarity, so make sure you communicate your passion for customer satisfaction without any fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Evolve Personnel
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those related to inbound and outbound calls. Be ready to discuss how you've handled customer queries in the past and demonstrate your understanding of the importance of customer satisfaction.
✨Showcase Your Organisational Skills
Since the role requires strong organisational abilities, prepare examples that highlight your experience in managing multiple tasks. Think about times when you successfully coordinated with different departments or handled order processing efficiently.
✨Demonstrate Problem-Solving Prowess
Be prepared to share specific instances where you tackled challenges creatively. Employers love candidates who can think on their feet, so think of a few scenarios where you resolved issues effectively and what you learned from them.
✨Communicate Clearly and Confidently
Practice your verbal and written communication skills before the interview. Since this role involves a lot of interaction, being articulate and clear will set you apart. Consider doing mock interviews with friends or family to refine your delivery.
