At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for clients.
- Company: Edinburgh-based MSP with a caring and supportive culture.
- Benefits: 12 days for personal development, 5 days for charity work, and training in Azure and Cyber Security.
- Other info: Office-based role in central Edinburgh with excellent career growth opportunities.
- Why this job: Join a skilled team and make a real difference in the tech world.
- Qualifications: Experience in 2nd Line IT support and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced 2nd Line Support Technician, looking for your next opportunity? One of our valued clients, an Edinburgh based MSP, who provide IT Solutions and Technical Support for a wide range of small to medium businesses, are on the hunt for a dedicated new member for their team.
Please note this is an office based role, so you'll need to be happy working in central Edinburgh 5 days a week. You'll join a group of skilled professionals, who ensure the highest possible standards are maintained, whilst dealing with tickets promptly and effectively.
Our client has an excellent company culture, prides itself on being a caring environment where they look after their staff and invest in wellbeing and personal development. You'll get 12 days per annum for personal career development, via the likes of a LinkedIn Learning account, with a sky is the limit approach to training for both Azure and Cyber Security. Our client also allows 5 days a year to donate your time to causes you feel are important, whether that is one of their charitable partnerships or one of your own.
2nd Line IT Support Technician in Edinburgh employer: Evolve IT Recruitment
Join a dynamic team in the heart of Edinburgh, where our client prioritises employee wellbeing and professional growth. With a strong emphasis on a supportive work culture, you'll benefit from generous personal development days and extensive training opportunities in cutting-edge technologies like Azure and Cyber Security. Plus, enjoy the unique advantage of dedicating time to causes that matter to you, making this an ideal workplace for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Technician in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at MSPs. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on common 2nd Line Support scenarios. Think about how you’d handle specific technical issues and customer interactions. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your passion for personal development! Mention any relevant courses or certifications you've completed, especially in Azure and Cyber Security. It’ll show that you’re keen to grow and fit right into their caring culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that dream role.
We think you need these skills to ace 2nd Line IT Support Technician in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 2nd Line IT Support Technician role. Highlight your relevant experience and skills that match the job description, especially your ability to handle tickets effectively and maintain high standards.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company culture. Mention how you align with their values, especially around personal development and wellbeing.
Showcase Your Technical Skills:Don’t forget to showcase your technical skills in your application. Whether it's Azure or Cyber Security, make sure to mention any relevant certifications or experiences that demonstrate your expertise in these areas.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Evolve IT Recruitment
✨Know Your Tech Inside Out
As a 2nd Line IT Support Technician, you'll need to demonstrate your technical knowledge. Brush up on common issues you might encounter and be ready to discuss troubleshooting methods. Familiarise yourself with the tools and technologies mentioned in the job description, especially Azure and Cyber Security.
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to share examples of how you've effectively resolved support tickets in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to maintain high standards while working under pressure.
✨Emphasise Teamwork and Culture Fit
Since the company values a caring environment and teamwork, be sure to express your enthusiasm for collaboration. Share experiences where you've worked well in a team, and mention how you align with their commitment to staff wellbeing and personal development.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company culture. Inquire about the training opportunities available, how the team handles challenging tickets, or what the company does to support employee wellbeing. This shows you're genuinely interested in being part of their team.
