At a Glance
- Tasks: Provide hands-on technical support and solve tricky IT problems for users.
- Company: Join a dynamic team in Edinburgh with exciting IT projects.
- Benefits: Competitive salary, career growth, and a collaborative work environment.
- Other info: Onsite role with opportunities to work on various IT initiatives.
- Why this job: Make a real impact by owning tickets and enhancing user experiences.
- Qualifications: Experience in 1st and 2nd line support with strong troubleshooting skills.
The predicted salary is between 40000 - 45000 £ per year.
Locations: Various Edinburgh sites (all roles are onsite 5 days per week).
Are you a hands‑on 1st and 2nd Line Engineer who loves solving tricky problems and owning tickets through to resolution? We have three Edinburgh based clients all looking to add an experienced IT Service Desk Engineer to their teams. The roles range from dedicated 1st line roles, up to roles that are a mix of 2nd/3rd technical support with involvement in a range of IT projects.
About the roles: In all three roles, you’ll provide dedicated technical support across a M365/Windows estates, taking ownership of incidents and service requests coming in to the IT Service Desk. You’ll diagnose and fix issues in person and via phone/email/remote tools, collaborate closely with colleagues and vendors, and contribute to planned maintenance and small projects throughout the year. All three roles require 5 days onsite in various Edinburgh locations, Monday to Friday. One of our clients does require you to have a valid UK Driving Licence.
What you’ll do:
- Act as a first point of contact for the Service Desk, owning tickets end‑to‑end and keeping users informed throughout.
- Support core platforms and services including Windows 11, Microsoft 365/Entra ID, Intune, Active Directory, with some macOS in play, Wi‑Fi, and AV equipment.
- Administer and use Intune/Autopilot and Jamf for build, deployment and device compliance; maintain security, asset and knowledge base records.
- Collaborate on improvement initiatives (e.g., software asset management, rolling device refresh, self‑service portal) and contribute documentation and handovers.
- Plan and execute maintenance with minimal client disruption; escalate risks promptly and communicate clearly with stakeholders.
What we’re looking for:
- Solid 1st and 2nd line support experience in a busy, customer‑focused environment, with strong troubleshooting and decision‑making under pressure.
- Practical experience across Windows devices; confidence with AD administration and endpoint management (Jamf, Intune, Autopilot).
- Familiarity with M365 (including security/governance).
- Clear communicator who can prioritise effectively, document fixes, and collaborate as part of a small, high‑performing team.
Nice to have:
- ITIL Foundation or any Microsoft and/or Apple certifications.
- Experience with Microsoft Server, database/MIS (e.g., iSAMS, SQL), and/or experience in a managed service environment.
Apply now, our client is keen to move swiftly and get interviews scheduled asap.
IT Service Desk Engineer x 3 in Livingston employer: Evolve IT Recruitment Ltd
Join a dynamic team in Edinburgh where your skills as an IT Service Desk Engineer will be valued and nurtured. With a strong focus on employee growth, our company offers a collaborative work culture that encourages innovation and problem-solving, alongside competitive benefits and opportunities to engage in exciting IT projects. Working onsite five days a week, you'll be part of a supportive environment that prioritises both professional development and work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Engineer x 3 in Livingston
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Evolve IT Recruitment Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Evolve IT Recruitment Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Evolve IT Recruitment Ltd!
✨Direct Apply to Evolve IT Recruitment Ltd
Let's not forget to apply directly through the Evolve IT Recruitment Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Engineer x 3 in Livingston
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Evolve IT Recruitment Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Evolve IT Recruitment Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Evolve IT Recruitment Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
