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- Tasks: Monitor and support the Markit EDM platform, ensuring smooth operations and quick issue resolution.
- Company: Established financial services organisation in Edinburgh with a supportive team culture.
- Benefits: Hybrid work model, 35-hour week, and potential for contract extension.
- Other info: Opportunity to transition from development to production support in a dynamic environment.
- Why this job: Join a small team and make a real impact on critical business operations.
- Qualifications: Experience in Markit EDM support or related environments, strong SQL skills, and excellent communication.
The predicted salary is between 40000 - 50000 £ per year.
We’re supporting a well‑established financial services organisation in Edinburgh looking for a Markit EDM Production Support Analyst to join a small, close‑knit data team.
This role is firmly production support–focused. You’ll be responsible for keeping the Markit EDM platform running smoothly, acting as a key point of contact between technology and the business, and ensuring issues are identified, communicated, and resolved quickly.
What you’ll be doing:
- Monitoring daily Markit EDM batch runs and checking for errors or failures
- Investigating breaks, performing root cause analysis, and driving resolution
- Triaging support calls and incidents, prioritising appropriately
- Communicating clearly with investment and business users around issues and fixes
- Working closely with internal tech teams and vendors where required
- Maintaining clear operational documentation and handovers
What we’re looking for:
- Strong experience in Markit EDM production support (or very closely related EDM environments)
- Comfortable operating in a BAU / run-the-platform role
- Solid SQL query skills for investigation and analysis
- Excellent stakeholder communication skills – calm, clear, and dependable
- Someone who enjoys being the go‑to person when things need fixing
Desirable (but not essential):
- Oracle Forms
- XPFS
- Snowflake
- .NET
- Background in EDM development (will be considered if keen to move into production support)
Why consider it:
- Small, experienced, supportive team
- Sensible hybrid model (1 day per week on site)
- 35‑hour working week
- Interesting, business‑critical platform work without unnecessary firefighting
If you’re a production support specialist – or an EDM developer ready to step into a more operational role – this is well worth a conversation.
Contract Markit EDM Production Support Analyst in Livingston employer: Evolve IT Recruitment Ltd
Contact Detail:
Evolve IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Markit EDM Production Support Analyst in Livingston
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who work with Markit EDM. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your SQL skills and understanding common issues faced in production support. We want you to be the calm, clear communicator they’re looking for, so practice explaining technical concepts in simple terms.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've triaged support calls or resolved issues in the past. This will demonstrate that you’re the go-to person they need.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Contract Markit EDM Production Support Analyst in Livingston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Markit EDM and production support. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or roles you've had.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm, so let us know what excites you about working with our data team in Edinburgh.
Show Off Your Communication Skills: Since this role involves liaising with both tech teams and business users, make sure your application reflects your strong communication skills. We appreciate clarity and dependability, so keep that in mind when writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Evolve IT Recruitment Ltd
✨Know Your Markit EDM Inside Out
Make sure you brush up on your knowledge of the Markit EDM platform. Understand its functionalities, common issues, and how to troubleshoot them. This will show that you're not just familiar with the system but are genuinely interested in ensuring it runs smoothly.
✨Showcase Your SQL Skills
Since solid SQL query skills are a must for this role, be prepared to discuss your experience with SQL during the interview. You might even be asked to solve a problem on the spot, so practice writing queries that could help in investigating and analysing data issues.
✨Communicate Like a Pro
This role requires excellent stakeholder communication skills. Practice explaining technical concepts in simple terms, as you'll need to communicate clearly with both tech teams and business users. Think of examples where you've successfully resolved issues through effective communication.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about past experiences where you've triaged support calls or resolved incidents. Prepare specific examples that highlight your analytical skills and your ability to remain calm under pressure. This will demonstrate that you're the go-to person when things need fixing.