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- Tasks: Provide top-notch technical support and troubleshoot issues for clients.
- Company: Edinburgh-based MSP with a caring and supportive culture.
- Benefits: 12 days for personal development, 5 days for volunteering, and extensive training opportunities.
- Why this job: Join a skilled team and make a real difference in customer service.
- Qualifications: Experience with Microsoft Office Tech Stack and strong problem-solving skills.
- Other info: Dynamic environment with a focus on wellbeing and career growth.
The predicted salary is between 28800 - 43200 £ per year.
Are you an experienced 2nd Line Support Technician, looking for your next opportunity? One of our valued clients, an Edinburgh based MSP, who provide IT Solutions and Technical Support for a wide range of small to medium businesses, are on the hunt for a dedicated new member for their team.
You will join a group of skilled professionals, who ensure the highest possible standards are maintained, whilst dealing with tickets promptly and effectively. Our client has an excellent company culture, prides itself on being a caring environment where they look after their staff and invest in wellbeing and personal development. You will get 12 days per annum for personal career development, via the likes of a LinkedIn Learning account, with a "sky is the limit" approach to training for both Azure and Cyber Security. Our client also allows 5 days a year to donate your time to causes you feel are important, whether that is one of their charitable partnerships or one of your own.
We are looking for individuals who will go above and beyond their job-spec to provide the best possible customer service. To be considered for this role, you will need the following skills and experience:
- Essential:
- Previous experience providing technical support across the Microsoft Office Tech Stack including but not limited to Email, SharePoint, Teams and Azure
- Proven Problem Solving in terms of troubleshooting
- Knowledge of Desktop Computers and Printer Support
- Excellent communication skills and the ability to work well within a team environment
- Experience working in a fast-paced environment with the ability to prioritise tasks accordingly
- Willingness to learn and a proactive approach
- Ability to recognise when it is appropriate to pass jobs on to senior members of the team
- Nice to have:
- IT/Technology related degree or equivalent commercial experience
- Experience working within an MSP
- Previous experience communicating and working with businesses and business owners
- Experience with cyber security, Linux and/or Mac/iOS a bonus
Apply today for a confidential chat with one of our team.
2nd Line Support Technician in Edinburgh employer: Evolve IT Recruitment Ltd
Contact Detail:
Evolve IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Technician in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a 2nd Line Support Technician role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills, especially around Microsoft Office Tech Stack and troubleshooting. Practice common interview questions and think about how you can showcase your problem-solving abilities.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Our client in Edinburgh has a fantastic culture and invests in personal development. Make sure to highlight why you’d be a great fit when you apply through our website!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect match for their team.
We think you need these skills to ace 2nd Line Support Technician in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Support Technician role. Highlight your experience with Microsoft Office Tech Stack and any relevant problem-solving skills. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences make you a perfect fit. Don’t forget to mention your willingness to learn and grow with us!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t hesitate to showcase any teamwork experiences that demonstrate your ability to collaborate effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you in touch with our team for a confidential chat about this exciting opportunity!
How to prepare for a job interview at Evolve IT Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the Microsoft Office Tech Stack, especially Email, SharePoint, Teams, and Azure. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your problem-solving skills and technical expertise.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice explaining complex technical issues in simple terms. You might even want to role-play with a friend to get comfortable. This will help demonstrate your ability to work well within a team and with clients.
✨Demonstrate Your Proactive Attitude
Prepare examples that highlight your willingness to learn and take initiative. Think about times when you went above and beyond to provide exceptional customer service or took on additional responsibilities. This will resonate well with the company’s culture of personal development.
✨Be Ready to Discuss Prioritisation
In a fast-paced environment, prioritising tasks is crucial. Come prepared with examples of how you've managed multiple tickets or projects simultaneously. This will show that you can handle pressure and still deliver high-quality support.