At a Glance
- Tasks: Provide top-notch IT support and troubleshoot technical issues for clients.
- Company: Dynamic MSP in Edinburgh with a caring and supportive culture.
- Benefits: 12 days for personal development, 5 days for charity work, and extensive training opportunities.
- Other info: Office-based role with excellent career growth and a focus on wellbeing.
- Why this job: Join a skilled team and make a real difference in customer service.
- Qualifications: Experience with Microsoft Office Tech Stack and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced 2nd Line Support Technician, looking for your next opportunity? One of our valued clients, an Edinburgh based MSP, who provide IT Solutions and Technical Support for a wide range of small to medium businesses, are on the hunt for a dedicated new member for their team. Please note this is an office based role, so you'll need to be happy working in central Edinburgh 5 days a week.
You will join a group of skilled professionals, who ensure the highest possible standards are maintained, whilst dealing with tickets promptly and effectively. Our client has an excellent company culture, prides itself on being a caring environment where they look after their staff and invest in wellbeing and personal development. You will get 12 days per annum for personal career development, via the likes of a LinkedIn Learning account, with a sky is the limit approach to training for both Azure and Cyber Security. Our client also allows 5 days a year to donate your time to causes you feel are important, whether that is one of their charitable partnerships or one of your own.
We are looking for individuals who will go above and beyond their job-spec to provide the best possible customer service. To be considered for this role, you will need the following skills and experience:
- Essential:
- Previous experience providing technical support across the Microsoft Office Tech Stack including but not limited to Email, SharePoint, Teams and Azure
- Proven Problem Solving in terms of troubleshooting
- Knowledge of Desktop Computers and Printer Support
- Excellent communication skills and the ability to work well within a team environment
- Experience working in a fast-paced environment with the ability to prioritise tasks accordingly
- Willingness to learn and a proactive approach
- Ability to recognise when it is appropriate to pass jobs on to senior members of the team
- Nice to have:
- IT/Technology related degree or equivalent commercial experience
- Experience working within an MSP
- Previous experience communicating and working with businesses and business owners
- Experience with cyber security, Linux and/or Mac/iOS a bonus
Apply today for a confidential chat with one of our team!
2nd Line IT Support Technician employer: Evolve IT Recruitment Ltd
Join a dynamic team at a leading Edinburgh-based MSP, where your role as a 2nd Line IT Support Technician will be supported by a strong company culture that prioritises employee wellbeing and professional growth. With generous personal development days and a commitment to training in cutting-edge technologies like Azure and Cyber Security, you'll find ample opportunities to enhance your skills while making a meaningful impact in a caring environment. Embrace the chance to work in the heart of Edinburgh, surrounded by skilled professionals dedicated to delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your problem-solving abilities during interviews or networking events. Bring examples of how you've tackled tech issues in the past – it’ll make you stand out!
✨Tip Number 3
Be proactive! If you see a role that fits, don’t wait for the perfect moment. Apply through our website and follow up with a quick message to express your enthusiasm. It shows you're keen and ready to jump in!
✨Tip Number 4
Keep learning! Take advantage of online courses or resources related to Azure and Cyber Security. Mentioning your commitment to personal development in interviews can really impress potential employers.
We think you need these skills to ace 2nd Line IT Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 2nd Line IT Support Technician role. Highlight your experience with the Microsoft Office Tech Stack and any relevant problem-solving skills. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences make you a perfect fit. Don’t forget to mention your willingness to learn and grow with us at StudySmarter.
Show Off Your Communication Skills:Since excellent communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase any experience you have working in a team environment. We love collaboration!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team in Edinburgh. Let’s get started!
How to prepare for a job interview at Evolve IT Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you're well-versed in the Microsoft Office Tech Stack, especially Email, SharePoint, Teams, and Azure. Brush up on troubleshooting techniques and be ready to discuss specific problems you've solved in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues before. Think about times when you had to prioritise tasks in a fast-paced environment and how you managed to keep customer satisfaction high.
✨Communicate Clearly and Confidently
Since this role involves working closely with clients and team members, practice articulating your thoughts clearly. Be ready to demonstrate your communication skills during the interview, as they are just as important as your technical abilities.
✨Emphasise Your Willingness to Learn
The company values personal development, so express your eagerness to learn new technologies and improve your skills. Mention any relevant courses or certifications you're interested in, especially in areas like cyber security or Azure.
