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- Tasks: Be the go-to tech expert, ensuring smooth deployment and performance of our solutions.
- Company: Join Evolve IP EMEA, a leader in cloud-based collaboration tools and unified communications.
- Benefits: Enjoy remote work flexibility and travel opportunities across EMEA.
- Why this job: Make an impact by optimising tech solutions for partners while working with industry giants.
- Qualifications: Bachelor’s degree in a tech field and 3-5 years in technical support or account management required.
- Other info: Travel to exciting locations like Cardiff and Rotterdam while collaborating with top tech teams.
The predicted salary is between 52000 - 78000 £ per year.
Company Description: Evolve IP EMEA is a global collaboration provider that specialises in unified communications, collaboration tools, contact centre, voice, and omni-channel solutions securely in the cloud. Partnering with tech giants and industry leaders, we create robust solutions for resellers. Our carrier-grade voice solution is built with the future of work in mind, integrating systems from leaders like Microsoft, Cisco, Dubber, and more.
Salary OTE: £65,000 - £75,000
Location: Remote (with travel across EMEA, including Cardiff & Rotterdam)
Role Description: The Technical Account Manager (TAM) is a customer-facing technical expert and trusted advisor responsible for ensuring the successful scoping, deployment, integration, and ongoing technical performance of EvolveIP solutions across EMEA. This role blends technical acumen with proactive customer engagement, helping partners and their customers optimise their voice, contact centre, and collaboration environments.
The TAM will work closely with partner technical teams, internal subject matter experts, and sales teams to support and resolve technical issues, deliver high-quality product demonstrations, support project implementations, and drive continuous technical improvements. This role is essential in ensuring that partners derive maximum value from EvolveIP’s offerings while aligning with our product roadmap and business objectives.
Experience:
- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
- 3-5 years’ experience in technical support, solution integration, or technical account management within the software/cloud services industry.
- Strong technical background in telephony, networking, and collaboration solutions.
- Proven experience in delivering product demos, conducting technical workshops, and supporting pre-sales engineering activities.
- Proficiency with cloud-based solutions, unified communications, and CRM systems such as Salesforce.
- Ability to communicate effectively at all levels, including C-level discussions and technical deep-dives.
- High emotional intelligence and excellent interpersonal skills, with the ability to manage complex technical conversations.
- Willingness to travel domestically and internationally.
- Proficiency in MS Office and technical documentation tools.
Technical Account Manager employer: Evolve IP EMEA
Contact Detail:
Evolve IP EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarise yourself with Evolve IP's product offerings and the specific technologies they integrate with, such as Microsoft and Cisco. Understanding these solutions will help you engage in meaningful conversations during interviews and demonstrate your technical acumen.
✨Tip Number 2
Network with current or former Technical Account Managers in the industry. They can provide insights into the role and share their experiences, which can be invaluable when preparing for your interview and understanding what Evolve IP values in a candidate.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed technical projects or resolved complex issues in previous roles. Highlighting your problem-solving skills and customer engagement experience will resonate well with the hiring team.
✨Tip Number 4
Showcase your ability to communicate effectively with both technical and non-technical stakeholders. Practice articulating complex technical concepts in simple terms, as this skill is crucial for a Technical Account Manager who needs to bridge the gap between technology and business needs.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, solution integration, and account management. Emphasise your technical background in telephony, networking, and collaboration solutions to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Evolve IP's offerings and how your skills can help partners optimise their voice and collaboration environments. Mention specific experiences that demonstrate your ability to engage with customers and resolve technical issues.
Highlight Relevant Skills: In your application, clearly outline your proficiency with cloud-based solutions, unified communications, and CRM systems like Salesforce. Include examples of how you've successfully delivered product demos and conducted technical workshops.
Showcase Communication Skills: Since the role requires effective communication at all levels, provide examples in your application that demonstrate your ability to manage complex technical conversations and engage with C-level executives. This will show that you possess the high emotional intelligence needed for the role.
How to prepare for a job interview at Evolve IP EMEA
✨Showcase Your Technical Expertise
As a Technical Account Manager, you'll need to demonstrate your strong technical background. Be prepared to discuss your experience with telephony, networking, and collaboration solutions in detail. Highlight specific projects where you've successfully integrated or supported these technologies.
✨Prepare for Customer Engagement Scenarios
Since this role involves proactive customer engagement, think of examples where you've effectively communicated with clients. Prepare to discuss how you've managed complex technical conversations and provided solutions that added value to the customer.
✨Demonstrate Your Presentation Skills
You'll likely be asked to deliver a product demo or conduct a technical workshop during the interview. Practice presenting a solution clearly and confidently, focusing on how it meets customer needs. This will showcase your ability to engage and educate partners and clients.
✨Highlight Your Collaborative Experience
Collaboration is key in this role, so be ready to talk about your experience working with cross-functional teams. Discuss how you've partnered with sales, technical teams, and subject matter experts to resolve issues and drive project implementations successfully.
