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- Tasks: Engage with partners to optimise voice and collaboration solutions while resolving technical issues.
- Company: Join Evolve IP EMEA, a leader in cloud-based collaboration tools and unified communications.
- Benefits: Enjoy remote work flexibility and travel opportunities across EMEA, plus competitive salary.
- Why this job: Be a trusted advisor in tech, making a real impact on partner success and customer satisfaction.
- Qualifications: Bachelor’s degree in a tech field and 3-5 years in technical support or account management required.
- Other info: Travel across EMEA is part of the role, enhancing your global experience.
The predicted salary is between 52000 - 60000 £ per year.
Company Description: Evolve IP EMEA is a global collaboration provider that specialises in unified communications, collaboration tools, contact centre, voice, and omni-channel solutions securely in the cloud. Partnering with tech giants and industry leaders, we create robust solutions for resellers. Our carrier-grade voice solution is built with the future of work in mind, integrating systems from leaders like Microsoft, Cisco, Dubber, and more.
Salary OTE: £65,000 - £75,000
Location: Remote (with travel across EMEA, including Cardiff & Rotterdam)
Role Description: The Technical Account Manager (TAM) is a customer-facing technical expert and trusted advisor responsible for ensuring the successful scoping, deployment, integration, and ongoing technical performance of EvolveIP solutions across EMEA. This role blends technical acumen with proactive customer engagement, helping partners and their customers optimise their voice, contact centre, and collaboration environments.
The TAM will work closely with partner technical teams, internal subject matter experts, and sales teams to support and resolve technical issues, deliver high-quality product demonstrations, support project implementations, and drive continuous technical improvements. This role is essential in ensuring that partners derive maximum value from EvolveIP’s offerings while aligning with our product roadmap and business objectives.
Experience:
- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
- 3-5 years’ experience in technical support, solution integration, or technical account management within the software/cloud services industry.
- Strong technical background in telephony, networking, and collaboration solutions.
- Proven experience in delivering product demos, conducting technical workshops, and supporting pre-sales engineering activities.
- Proficiency with cloud-based solutions, unified communications, and CRM systems such as Salesforce.
- Ability to communicate effectively at all levels, including C-level discussions and technical deep-dives.
- High emotional intelligence and excellent interpersonal skills, with the ability to manage complex technical conversations.
- Willingness to travel domestically and internationally.
- Proficiency in MS Office and technical documentation tools.
Technical Account Manager employer: Evolve IP EMEA
Contact Detail:
Evolve IP EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarise yourself with Evolve IP's product offerings and the specific technologies they integrate with, such as Microsoft and Cisco. Understanding these solutions will help you engage in meaningful conversations during interviews and demonstrate your technical acumen.
✨Tip Number 2
Network with current or former Technical Account Managers in the industry. They can provide insights into the role and share their experiences, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed technical projects or resolved complex issues in previous roles. This will showcase your problem-solving skills and ability to handle customer engagements effectively.
✨Tip Number 4
Stay updated on the latest trends in cloud services and unified communications. Being knowledgeable about industry developments will not only impress your interviewers but also show your commitment to continuous learning in this fast-paced field.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, solution integration, and account management. Emphasise your technical background in telephony, networking, and collaboration solutions to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Evolve IP's offerings and how your skills can help partners optimise their voice and collaboration environments. Mention specific experiences that demonstrate your ability to engage with customers and resolve technical issues.
Highlight Relevant Skills: In your application, clearly outline your proficiency with cloud-based solutions, unified communications, and CRM systems like Salesforce. Include examples of how you've successfully delivered product demos and conducted technical workshops.
Showcase Communication Skills: Since the role requires effective communication at all levels, provide examples in your application that demonstrate your ability to manage complex technical conversations and engage with C-level executives. This will show that you possess the high emotional intelligence needed for the role.
How to prepare for a job interview at Evolve IP EMEA
✨Showcase Your Technical Expertise
As a Technical Account Manager, you'll need to demonstrate your strong technical background. Be prepared to discuss your experience with telephony, networking, and collaboration solutions in detail. Highlight specific projects where you've successfully integrated or supported these technologies.
✨Prepare for Customer Engagement Scenarios
Since this role involves proactive customer engagement, think of examples where you've effectively communicated with clients. Prepare to discuss how you've managed complex technical conversations and provided solutions that added value to the customer.
✨Demonstrate Your Presentation Skills
You'll likely be asked to deliver a product demo during the interview. Practice presenting a technical solution clearly and confidently. Focus on how you can tailor your presentation to different audiences, from technical teams to C-level executives.
✨Research Evolve IP's Offerings
Familiarise yourself with Evolve IP's products and services, especially their cloud-based solutions and unified communications tools. Understanding their offerings will help you align your skills with their business objectives and show your genuine interest in the company.
