Customer Service Executive French or German

Our client is seeking an enthusiastic and proactive Customer Services Executive, fluent in German or French. The role is focused on providing excellent customer services and order processing in a busy, dynamic environment. Working within Life Sciences, experience within pharmaceutical/biotechnology or another complex or technical, scientific product would be preferred.

Location: United Kingdom, London, Fully Remote

Our client is focused on delivering outstanding products, services, and overall value to its customers. The business in Europe is growing year on year with offices in London and Amsterdam. Our client is responsible for delivering products to customers throughout Europe.

If you speak and write French and German confidently as well as English and enjoy being the first point of contact for customer calls and emails, and processing orders, then we would love to hear from you.

• You’ll juggle responsibility for ensuring orders for specific market(s) get processed on time while responding to whatever customer calls you receive and completing other assigned tasks.
• Be part of a busy team providing legendary customer service: primarily answering calls from customers and processing orders.
• Bring a positive energy to your work, our client’s team, and your interactions with customers.
• Represent our client and be responsible for delivering a high quality and legendary service to all customers, external and internal.
• Ensure all customer orders are entered accurately into our client’s system (Microsoft Navision) on a daily basis, effectively and within the Company’s agreed timeframes/service level commitment in order to achieve maximum Customer Satisfaction and to support the Sales Team to drive sales growth.
• Communicate to customers any changes to their order status and of any potential issues affecting supply or delivery timing.
• Take ownership of customer issues and follow through to solve problems while exercising sound judgment, focusing on achieving a resolution that exceeds customer expectations.
• Communicate with internal departments in order to resolve customer queries.
• Handle daily email and phone interactions; you’ll be dealing with PhD students, procurement teams, both universities and commercial customers.
• Other responsibilities over time such as account updating/account creation or supporting key accounts.

• You have a genuine passion for customer services, giving every customer the feeling that they and their order/query are important to the business, and to you personally.
• You’ll likely have developed this over a minimum of two years of customer service experience.
• Trilingual German/French/English is a must, both written and spoken.
• Confident using MS Office.
• Polite, friendly, warm, and courteous phone demeanour; you have to like talking to customers!
• Confidence in asking questions and guiding conversations to resolve customer requests.
• Experience using an ERP and CRM.
• Self-organised; you can keep track of your to-do list and are used to manual systems.
• Open and accepting of coaching and feedback; you like to reflect on your own performance and use our feedback to grow.
• Able to provide a calm and quiet work-at-home environment whilst we are all working remotely.

• Customer Service experience within a pharmaceutical or biotechnology company, or another complex and technical product.
• Experience with Salesforce CRM.

You are required to be eligible to work in the UK full-time without restriction. If you feel you have the relevant skills and experience required for this role, then please apply to Evolve Recruitment, Kingston upon Thames for more information.

Due to the high volume of applications we receive, it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days, please assume that on this occasion your application has not been successful.