Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Housing and Customer Services teams to enhance tenant experiences.
- Company: Dynamic property management firm based in Leeds with a focus on customer satisfaction.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives by improving housing services.
- Qualifications: Proven leadership experience in housing or customer service sectors.
- Other info: Opportunity for occasional travel to London and a vibrant work culture.
The predicted salary is between 65000 - 75000 £ per year.
Job Description
Job Title:Head of Housing & Customer Services
Location: Leeds, with occasional travel, including to Chelsea, London
Salary: £65k – £75k Plus Benefits
Role Purpose
As a senior manager, you will work closely with the Director of Property Management and your team, managing one of the key operational areas of the business, namely the Tenancy Management and Customer Service teams.
This is a critical role, p…
ZIPC1_UKTJ
Head of Housing and Customer Experience employer: EVOLVE IN RECRUITMENT LTD
Contact Detail:
EVOLVE IN RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Housing and Customer Experience
✨Tip Number 1
Network like a pro! Reach out to people in the housing and customer experience sectors. Attend events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in tenancy management and customer service. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your leadership skills! In your conversations, highlight your experience managing teams and improving customer experiences. Use specific examples that demonstrate your impact in previous roles to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Head of Housing and Customer Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the Head of Housing and Customer Experience role. Highlight your management experience and any specific achievements in customer service or tenancy management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about housing and customer experience. Share specific examples of how you've improved customer satisfaction or managed teams effectively.
Showcase Your Leadership Skills: As a senior manager, we want to see your leadership style. Include examples of how you've led teams, resolved conflicts, or implemented successful strategies in your previous roles. This will help us understand how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at EVOLVE IN RECRUITMENT LTD
✨Know Your Stuff
Make sure you’re well-versed in the specifics of tenancy management and customer service. Brush up on relevant legislation and best practices, as well as any recent developments in the housing sector. This will show that you’re not just a candidate, but a knowledgeable leader ready to take charge.
✨Showcase Your Leadership Skills
As a senior manager, your ability to lead is crucial. Prepare examples of how you've successfully managed teams in the past, particularly in challenging situations. Highlight your approach to motivating staff and improving customer experience, as this will resonate with the interviewers.
✨Understand Their Values
Research the company’s mission and values thoroughly. Be ready to discuss how your personal values align with theirs, especially regarding customer service excellence and community engagement. This connection can set you apart from other candidates.
✨Prepare Questions
Interviews are a two-way street, so come armed with insightful questions about the role and the company. Ask about their current challenges in housing and customer services, and how they envision the future. This shows your genuine interest and strategic thinking.