Resident Experience Officer

Ensure you read the information regarding this opportunity thoroughly before making an application.

Salary: £36,142

Location: Wimbledon, London

37.5 hours per week

Permanent

Closing date: 8th April 2025 at 9am

Are you looking for a new career opportunity? If you are passionate about making a real difference through supporting vulnerable people, we would love to hear from you!

We have a new resident experience officer role in our supported housing services. The roles build on customer care, health and safety, flexibility, adaptability. The role will work across every service and with our residents to help them take greater ownership of where they live and oversee all our co-production activities. The role will lead on our volunteers and student placement programmes and assist with ensuring standards and legislation are met in Ofsted, the Housing Ombudsman and the Regulator of Social Housing.

Our Residents come with a range of support needs, such as those associated with mental health, care leaver status, probation, ex-offending, domestic violence, learning disabilities and asylum seeking. You will join a lively, supportive, and friendly team to work together to provide an excellent service for our young people.

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves. Equality, diversity and inclusion are key objectives for us, and we reflect this in our recruitment practices, actively seeking applications from all parts of the community regardless of race, religion or belief, sex, sexual orientation, gender identity, age, or disability. You will need to have the correct right to work in the UK in place, as Evolve does not have a sponsorship license.

Please ensure that your answers give a clear outline of how your application meets the criteria for this role using the included job description and person specification. You will need to be able to work shifts on a pre-planned rolling rota - 5 /7 days a week including mornings (from 7am), evenings (to 10pm) - these also include mid shifts and weekends.

In return, we can offer you:

• Over 6 weeks holiday per annum (rising with service)
• Ability to buy or sell additional one week holiday per annum
• Employer paid DBS checks
• Occupational sick pay
• Employer contributory pension scheme
• 4 x Life Assurance
• Medical Cash Back Plan
• Yulife Employee Assistance & Rewards Programme
• Cycle to work scheme
• Full training and induction programme
• Blue Light Card

About us

Evolve is a leading homelessness charity in London, providing housing and support to over 1,300 people each year. Our aim is to help children, young people and adults who are homeless or at risk of homelessness to become independent and resilient. We believe in building on people’s strengths, aspirations and goals to help them break the cycle of homelessness. We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.