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- Tasks: Support vulnerable residents and oversee co-production activities in a dynamic housing service.
- Company: Evolve Housing + Support is a leading charity tackling homelessness in London.
- Benefits: Enjoy over 6 weeks holiday, sick pay, pension scheme, and wellness perks.
- Why this job: Make a real difference while working in a supportive, inclusive team environment.
- Qualifications: Passion for helping others; experience with diverse support needs is a plus.
- Other info: Flexible shifts required; applications from all backgrounds encouraged.
Salary: £36,142
Location: Wimbledon, London
37.5 hours per week
Permanent
Closing date: Tuesday 1st April 2025 at 9am
Are you looking for a new career opportunity? If you are passionate about making a real difference through supporting vulnerable people, we would love to hear from you! We have a new resident experience officer role in our supported housing services. The roles build on customer care, health and safety, flexibility, and adaptability.
The role will work across every service and with our residents to help them take greater ownership of where they live and oversee all our co-production activities. The role will lead on our volunteers and student placement programmes and assist with ensuring standards and legislation are met in Ofsted, the Housing Ombudsman, and the Regulator of Social Housing.
Our Residents come with a range of support needs, such as those associated with mental health, care leaver status, probation, ex-offending, domestic violence, learning disabilities, and asylum seeking. You will join a lively, supportive, and friendly team to work together to provide an excellent service for our young people.
Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves. Equality, diversity, and inclusion are key objectives for us, and we reflect this in our recruitment practices, actively seeking applications from all parts of the community regardless of race, religion or belief, sex, sexual orientation, gender identity, age, or disability.
You will need to have the correct right to work in the UK in place, as Evolve does not have a sponsorship license. Please ensure that your answers give a clear outline of how your application meets the criteria for this role using the included job description and person specification.
You will need to be able to work shifts on a pre-planned rolling rota - 5 /7 days a week including mornings (from 7am), evenings (to 10pm) - these also include mid shifts and weekends.
In return, we can offer you:
- Over 6 weeks holiday per annum (rising with service)
- Ability to buy or sell additional one week holiday per annum
- Employer paid DBS checks
- Occupational sick pay
- Employer contributory pension scheme
- 4 x Life Assurance
- Medical Cash Back Plan
- Yulife Employee Assistance & Rewards Programme
- Cycle to work scheme
- Full training and induction programme
- Blue Light Card
About us
Evolve is a leading homelessness charity in London, providing housing and support to over 1,300 people each year. Our aim is to help children, young people, and adults who are homeless or at risk of homelessness to become independent and resilient. We believe in building on people’s strengths, aspirations, and goals to help them break the cycle of homelessness. We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring, and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.
Resident Experience Officer employer: Evolve Housing + Support
Contact Detail:
Evolve Housing + Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Experience Officer
✨Tip Number 1
Familiarise yourself with the specific needs of the residents you'll be supporting. Understanding issues like mental health, domestic violence, and learning disabilities will not only help you connect better with potential colleagues but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the housing and support sector. Attend local events or join online forums related to homelessness and social care. This can provide valuable insights and may even lead to recommendations that could strengthen your application.
✨Tip Number 3
Showcase your adaptability and flexibility during any interviews or discussions. Given the nature of the role, being able to demonstrate how you've successfully managed changing situations or diverse needs in previous roles will set you apart.
✨Tip Number 4
Research Evolve Housing + Support thoroughly. Understanding their mission, values, and the specific services they offer will allow you to tailor your conversations and show genuine interest in contributing to their goals.
We think you need these skills to ace Resident Experience Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Resident Experience Officer position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in customer care, working with vulnerable populations, or in a similar role. Use specific examples to demonstrate your adaptability and flexibility in challenging situations.
Address the Criteria: Make sure your application clearly outlines how you meet the criteria listed in the job description. Use bullet points or headings to make it easy for the hiring team to see how your qualifications match their needs.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Evolve Housing + Support
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Resident Experience Officer. Be prepared to discuss how your skills and experiences align with the needs of vulnerable residents and how you can contribute to their well-being.
✨Show Your Passion for Support
Demonstrate your passion for helping vulnerable people during the interview. Share personal stories or experiences that highlight your commitment to making a difference in the lives of others, especially those facing challenges like mental health issues or homelessness.
✨Highlight Teamwork Skills
Since the role involves working within a lively and supportive team, be ready to discuss your teamwork skills. Provide examples of how you've successfully collaborated with others in previous roles, particularly in challenging situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and adaptability. Think about potential challenges you might face in this role and how you would handle them, especially regarding co-production activities and volunteer management.
