Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer complaints and ensure effective resolutions for service excellence.
- Company: Join Evolve Facility Services, a leading in-house service provider in the UK.
- Benefits: Enjoy a competitive salary, generous leave, pension scheme, and wellness support.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Strong communication, listening, and empathy skills are essential.
- Other info: Inclusive workplace that values diversity and offers career growth opportunities.
The predicted salary is between 30675 - 30675 £ per year.
Evolve Facility Services was established in 2010 and is one of the largest in-house service providers in the UK, with offices in Widnes, Liverpool, Leicester, Manchester, Carlisle and County Durham. We are proud to be part of The Riverside Group family and look after around 80% of Riverside's stock – that’s over 45,000 properties based across the Northwest, Northeast, North and Central regions of England. Our Mission is to keep our customers' homes safe, secure and well maintained – it’s what we do.
We are now looking for a Customer Resolution Officer to join our friendly team in Widnes to manage customer complaints and play a key part in the delivery of service excellence to our customers.
What’s in it for you:
- Basic salary: £30,675.00
- Fixed term contract: 6 months
- 25 days' annual leave plus 8 UK bank holidays, increasing with length of service
- 40-hour week
- Pension scheme
- Plus, a whole host of other benefits to support your lifestyle and wellbeing
What you’ll do:
- In this crucial role, you’ll communicate with our customers regarding their complaint and ensure that their concerns are managed fairly and effectively.
- You’ll enjoy investigating and resolving problems, which may involve liaising with different teams within Evolve.
- You’ll have the ability to objection handle and negotiate a resolution that provides a satisfactory outcome for both the customer and our business.
What we’re looking for:
- We’re looking for someone who can demonstrate excellent customer service to our customers by putting them at the heart of everything that we do.
- Our ideal candidate will have strong listening and empathy skills.
- They will also have excellent communication skills, both verbal and written, and feel comfortable speaking to our customers over the phone to work through their concerns.
- If you’re the kind of person that wants to do a really great job and make a difference to our customers and colleagues, we think you’ll love it here.
We recognise that our colleagues are our greatest asset and want every single person to feel comfortable bringing their whole selves to work. We encourage diversity and are committed to creating an inclusive environment for all our colleagues. We welcome applications from all backgrounds and abilities.
If this sounds like a challenge you’d like to take on, apply now and tell us about the fantastic skills that you can bring to Evolve.
Customer Resolution Officer in Widnes employer: Evolve Facility Services
Contact Detail:
Evolve Facility Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Resolution Officer in Widnes
✨Tip Number 1
Get to know the company! Research Evolve Facility Services and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, try role-playing common scenarios with friends or family. This will boost your confidence and help you handle objections like a pro.
✨Tip Number 3
Network, network, network! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on how to stand out during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Evolve team and ready to make a difference for our customers.
We think you need these skills to ace Customer Resolution Officer in Widnes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Resolution Officer. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your excellent verbal and written skills in your application. Use clear and concise language to show us you can handle customer concerns effectively.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've successfully resolved issues in the past. This will help us see your potential in managing customer complaints.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Evolve Facility Services
✨Know the Company Inside Out
Before your interview, take some time to research Evolve Facility Services. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Resolution Officer, your ability to handle complaints is crucial. Prepare examples from your past experiences where you successfully resolved customer issues. Highlight your listening skills and how you empathised with customers to find satisfactory solutions.
✨Practice Your Communication Style
Since you'll be communicating with customers over the phone, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with discussing your approach to resolving complaints.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and what success looks like in this role. This shows that you're not just interested in the job, but also in how you can contribute to the team.