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For Companies At a Glance
- Tasks: Manage TPI accounts and ensure top-notch service for clients.
- Company: Evolve Energy, a passionate team focused on sustainability.
- Benefits: Competitive salary, bonus, hybrid working, and growth opportunities.
- Other info: Fast-paced environment with excellent career development potential.
- Why this job: Join a dynamic team making a real impact in the energy sector.
- Qualifications: Experience in B2B Energy Supplier or TPI Account Management required.
The predicted salary is between 35000 - 60000 £ per year.
If you’re ready to join forces with a team that’s as passionate about sustainability as it is about providing top-tier service, then read on.
Evolve Energy is currently going through a period of expansion, which has resulted in us having several new requirements within the business. We are looking for a TPI Account Manager and a Senior TPI Account Manager to join our Corporate Accounts team.
Role Purpose
The Account Manager roles will form part of the Corporate Accounts team and will be responsible for managing our Third-Party Intermediary (TPI) accounts, ensuring that the TPIs and customers are always provided with a high level of service. The roles will be an integral part of the team and will be there to effectively drive quality and service. The roles act as the primary point of contact between the company and its clients.
Duties and Responsibilities
- Manage TPI accounts to ensure excellent quality and service is provided, including managing engagement through telephone and face-to-face meetings.
- Manage renewal portfolio to maximise retention and revenue.
- Building awareness and reporting on Evolve Energy KPIs.
- Proactively develop and improve propositions with TPIs, identifying additional areas of added value business for both parties.
- Monitor and report on competitor and TPI activity.
- Understand and manage TPI portfolio performance – rates, consumption, debt etc.
- Understand key business processes and how Evolve Energy’s internal software is used to manage these.
Personal skills and experience
- Previous experience working in a B2B Energy Supplier or TPI Account Management role.
- Proven ability to manage customer relationships, a high workload, and balance priorities.
- Possess strong planner, organisational, presentation, documentation, and report writing skills.
- Must be comfortable working in a fast-paced, ever-changing environment.
- Establish and maintain excellent working relationships with partner organisations and affiliates.
- Ability to exploit opportunities that are complementary to the business goals.
- Achieve excellence through delivery of market-leading customer service.
- An understanding of managing TPI portfolio performance – rates, consumption, debt etc.
The ideal candidate
You will come from a strong Account Management background, ideally within the Energy industry. You will be a strong communicator and a results-driven individual. Proven experience in account management, sales or customer success is essential. Demonstrable skills include revenue growth within accounts, customer satisfaction, client retention and account profitability.
If you’re ready to be part of a passionate, collaborative team that’s driving change in the energy sector, we’d love to hear from you.
Senior Customer Account Executive employer: Evolve Energy (Evolve Energy Supply Limited)
Contact Detail:
Evolve Energy (Evolve Energy Supply Limited) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Account Executive
✨Tip Number 1
Network like a pro! Get out there and connect with people in the energy sector. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Evolve Energy and understand their values, especially around sustainability. Be ready to discuss how your experience aligns with their goals and how you can contribute to their Corporate Accounts team.
✨Tip Number 3
Showcase your skills! Bring along examples of your past successes in account management, especially in the energy sector. Use specific metrics to demonstrate how you've driven revenue growth or improved customer satisfaction in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Evolve Energy. Don’t miss out on this opportunity!
We think you need these skills to ace Senior Customer Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Account Executive. Highlight your experience in B2B energy supply and account management, showcasing how you've driven customer satisfaction and revenue growth.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about sustainability and how your skills align with our mission at Evolve Energy. Be genuine and let your personality come through.
Showcase Relevant Experience: When detailing your previous roles, focus on specific achievements that demonstrate your ability to manage TPI accounts and improve service quality. Numbers speak volumes, so include metrics where possible!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Evolve Energy (Evolve Energy Supply Limited)
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Evolve Energy's services and values, especially their focus on sustainability. Familiarise yourself with the role of a TPI Account Manager and think about how your previous experience aligns with their needs.
✨Showcase Your Relationship Skills
Since this role involves managing customer relationships, be prepared to share specific examples of how you've successfully built and maintained client relationships in the past. Highlight any strategies you've used to enhance customer satisfaction and retention.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as managing a difficult TPI account or improving service quality. Think through potential scenarios and have clear, structured responses ready to demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their current challenges in TPI management or how they measure success in the Corporate Accounts team. This shows you're engaged and thinking ahead.