Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage TPI accounts and ensure top-notch service for clients.
- Company: Join Evolve Energy, a passionate team focused on sustainability.
- Benefits: Competitive salary, bonus opportunities, and hybrid working.
- Other info: Fast-paced environment with opportunities for growth and collaboration.
- Why this job: Be part of a dynamic team driving change in the energy sector.
- Qualifications: Experience in B2B Energy Supplier or TPI Account Management required.
The predicted salary is between 35000 - 60000 £ per year.
If you’re ready to join forces with a team that’s as passionate about sustainability as it is about providing top-tier service, then read on.
Evolve Energy is currently going through a period of expansion, which has resulted in us having several new requirements within the business. We are looking for a TPI Account Manager and a Senior TPI Account Manager to join our Corporate Accounts team.
Role Purpose
The Account Manager roles will form part of the Corporate Accounts team and will be responsible for managing our Third-Party Intermediary (TPI) accounts, ensuring that the TPIs and customers are always provided with a high level of service. The roles will be an integral part of the team and will be there to effectively drive quality and service. The roles act as the primary point of contact between the company and its clients.
Duties and Responsibilities
- Manage TPI accounts to ensure excellent quality and service is provided, including managing engagement through telephone and face-to-face meetings.
- Manage renewal portfolio to maximise retention and revenue.
- Building awareness and reporting on Evolve Energy KPIs.
- Proactively develop and improve propositions with TPIs, identifying additional areas of added value business for both parties.
- Monitor and report on competitor and TPI activity.
- Understand and manage TPI portfolio performance – rates, consumption, debt etc.
- Understand key business processes and how Evolve Energy’s internal software is used to manage these.
Personal skills and experience
- Previous experience working in a B2B Energy Supplier or TPI Account Management role.
- Proven ability to manage customer relationships, a high workload, and balance priorities.
- Possess strong planning, organisational, presentation, documentation, and report writing skills.
- Must be comfortable working in a fast-paced, ever-changing environment.
- Establish and maintain excellent working relationships with partner organisations and affiliates.
- Ability to exploit opportunities that are complementary to the business goals.
- Achieve excellence through delivery of market-leading customer service.
- An understanding of managing TPI portfolio performance – rates, consumption, debt etc.
The ideal candidate
You will come from a strong Account Management background, ideally within the Energy industry. You will be a strong communicator and a results-driven individual. Proven experience in account management, sales or customer success is essential. Demonstrable skills include revenue growth within accounts, customer satisfaction, client retention and account profitability.
If you’re ready to be part of a passionate, collaborative team that’s driving change in the energy sector, we’d love to hear from you.
Senior Customer Service/Account Executive in Bristol employer: Evolve Energy (Evolve Energy Supply Limited)
Contact Detail:
Evolve Energy (Evolve Energy Supply Limited) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service/Account Executive in Bristol
✨Tip Number 1
Network like a pro! Get out there and connect with people in the energy sector. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Evolve Energy and understand their values, especially around sustainability. Be ready to discuss how your experience aligns with their goals and how you can contribute to their success. Practice common interview questions and have your own questions ready to show your interest.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in making you memorable. Mention something specific from your conversation to remind them of your fit for the role. It shows you're genuinely interested and proactive.
✨Tip Number 4
Don’t forget to apply through our website! We’re all about making the application process smooth and straightforward. Plus, it gives us a chance to see your enthusiasm for joining our team directly. So, hit that apply button and let’s get started!
We think you need these skills to ace Senior Customer Service/Account Executive in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Service/Account Executive. Highlight your experience in B2B energy supply and account management, showcasing how you've driven customer satisfaction and revenue growth.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about sustainability and how your skills align with our mission at Evolve Energy. Be genuine and let your personality come through.
Showcase Relevant Experience: When detailing your previous roles, focus on specific achievements that demonstrate your ability to manage TPI accounts and enhance customer relationships. Numbers speak volumes, so include any metrics that show your success!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Evolve Energy (Evolve Energy Supply Limited)
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Evolve Energy's mission and values, especially their focus on sustainability. Familiarise yourself with their services and how they engage with TPI accounts. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your account management skills, particularly in the energy sector. Be ready to discuss how you've successfully managed customer relationships, driven revenue growth, and improved client satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Demonstrate Adaptability
Given the fast-paced nature of the energy sector, be prepared to discuss how you've adapted to changes in previous roles. Share examples of how you've managed competing priorities and maintained high service levels under pressure. This will illustrate your ability to thrive in a dynamic environment.