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- Tasks: Welcome visitors and manage a busy reception with a friendly touch.
- Company: Gibraltar Nursing Home, a caring community for residents and their families.
- Benefits: Flexible hours, supportive environment, and a chance to make a difference.
- Why this job: Join a close-knit team and be the first point of contact for our family members.
- Qualifications: Friendly customer service skills and good IT knowledge required.
- Other info: Great opportunity for personal growth in a nurturing setting.
The predicted salary is between 1040 - 1248 £ per month.
Gibraltar Nursing Home in Monmouth is a home with a strong sense of community. The home has four floors and supports 96 residents (who we fondly call family members), and includes a close care village of 36 houses and apartments for people wanting independent living.
About the role
We are looking for a proactive and tenacious person who can deliver outstanding customer service.
Hours
Average 14.5-hour position. Schedule follows a rolling two‑week pattern and specific working times can be discussed during the interview:
- Week 1: Saturday, Sunday and Thursday
- Week 2: Monday and Tuesday
Responsibilities
- Welcoming visitors
- Answering a busy reception phone system in a friendly and professional manner
- Managing inbox
- Post management
- Keeping database up to date
- Liaising with relatives – being their first point of contact
- Liaising with suppliers
- Events and training day organising
- Stock taking
- Other administration duties as required by the Home Manager
Qualifications
- Warm friendly, professional customer service skills
- Clear and confident phone manner
- Good time management skills
- Excellent attention to detail
- Good IT skills
Please apply by sending your CV, and a member of our Recruitment Team will be in touch. The first stage of the recruitment journey is an initial phone call to confirm that you are happy with our location, can travel to us easily, that the salary meets your expectations, and that the hours are suitable. During this call, we will also explain the rest of the recruitment process to you.
Receptionist in Monmouth employer: Evolve Care Group
Contact Detail:
Evolve Care Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Monmouth
✨Tip Number 1
First things first, make sure you know the ins and outs of Gibraltar Nursing Home. Familiarise yourself with their values and community vibe. This will help you connect during your interview and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your phone manner! Since you'll be answering a busy reception phone system, it’s crucial to sound friendly and professional. Grab a mate and do some mock calls to get comfortable with handling different types of inquiries.
✨Tip Number 3
Show off your organisational skills! Think about examples from your past where you've managed multiple tasks or events. Being proactive and tenacious is key, so have some stories ready to demonstrate how you can juggle responsibilities like a pro.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to handle the IT side of things, which is a big plus for this role.
We think you need these skills to ace Receptionist in Monmouth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your CV and cover letter. Remember, we’re all about community here!
Tailor Your Application: Make sure to tailor your CV and cover letter to the role of Receptionist at Gibraltar Nursing Home. Highlight your customer service skills and any relevant experience that shows you can handle a busy reception phone system with ease.
Be Clear and Concise: Keep your application clear and to the point. We appreciate attention to detail, so make sure there are no typos or errors. A well-organised application reflects your time management skills, which are super important for this role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for both you and our Recruitment Team.
How to prepare for a job interview at Evolve Care Group
✨Know the Community
Before your interview, take some time to learn about Gibraltar Nursing Home and its community. Understanding their values and how they treat their residents as family members will help you connect during the interview and show that you’re genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a receptionist, outstanding customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. This will demonstrate your proactive nature and ability to handle busy situations with a friendly demeanour.
✨Practice Your Phone Etiquette
Since answering a busy reception phone system is part of the role, practice speaking clearly and confidently on the phone. You might even want to do a mock call with a friend to get comfortable with handling inquiries and managing multiple calls.
✨Be Ready for Administrative Questions
Expect questions about your IT skills and time management. Brush up on any relevant software you’ve used and think of specific instances where your attention to detail made a difference. This will show that you’re organised and capable of managing the various administrative duties required.
