Evolve Business Group is seeking a Service Desk Manager to lead the 1st Line IT Support team and ensure efficient delivery of IT support to internal and external stakeholders. The role focuses on overseeing service desk operations, maintaining SLAs, driving continual improvement, and ensuring ITIL-based governance and security compliance.
The successful candidate will monitor performance, manage high-priority incidents, and build strong vendor relationships while upholding high customer
#J-18808-LjbffrService Desk Manager: Lead IT Support and ITIL Excellence in Wigan employer: Evolve Business Group
Evolve is an exceptional employer that fosters a dynamic and collaborative work culture, where innovation and creativity are at the forefront. As the Head of Projects, you will lead a high-performance team dedicated to delivering impactful solutions for multi-site brands, with ample opportunities for professional growth and development. Located in a vibrant area, Evolve offers a competitive compensation package and a supportive environment that encourages employees to thrive and make a meaningful impact.
