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For Companies At a Glance
- Tasks: Ensure smooth project delivery and resolve technical issues in a fast-paced environment.
- Company: Join Evolve, a dynamic team revolutionising tech support for multi-site brands.
- Benefits: Competitive pay, collaborative culture, and opportunities for personal growth.
- Why this job: Make a real impact while working with cutting-edge technology and passionate colleagues.
- Qualifications: Practical problem-solving skills and a willingness to learn are essential.
- Other info: Exciting career progression in a supportive and innovative workplace.
The predicted salary is between 36000 - 60000 £ per year.
Since its inception in 2005, Evolve has been driven by a commitment to revolutionise the support provided to hard-working multi-site brands often overlooked by traditional technology providers. Our tailored approach addresses the unique challenges faced by these brands, emphasising exceptional technical support and customer service. This covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband / Leased Lines, Network Security, PCI Consultancy, and structured cabling.
The Technical Delivery Engineer is responsible for ensuring that projects and migrations are completed, providing prompt and effective resolution to ad-hoc issues that may arise during installations and migrations. They will report to The Technical Delivery Manager working within a busy Network Operations Centre. This role includes shift work, determined by the projects working on. The role is currently Fixed Term, with a view to move permanent.
Key Accountabilities
- Service Operations & Incident Management: Handle high-priority issues within the support function, setting resolution priorities, monitoring progress, and applying escalation procedures. Identify and investigate complex problems to diagnose underlying causes and help customers restore and continue operations. Ensure adherence to ticket management processes (opening, updating, passing, resolving, and closing tickets), and identify/address knowledge gaps through training. Manage all incidents and requests raised from projects, ensuring resolution within agreed timescales and escalating where necessary.
- Project Work & Continuous Improvement: Carry out a mix of project work and streamlining activities, while supporting BAU NOC operations when no projects are active. Act as a point of reference for project-related activities. Work closely with the Networks Team on long-term service efficiency improvements.
- Customer & Technical Support: Provide detailed advice and guidance to customers on the effective use of systems, products, and services, including non-standard situations. Support first-line engineers in troubleshooting and problem resolution, demonstrating knowledge in complex scenarios. Review active tickets, applying judgment to escalate unresolved issues appropriately.
About you:
Essential:
- Ability to demonstrate a practical approach when faced with problems or challenges
- Confidence with the ability to communicate with staff at all levels
- Can take ownership of high priority incidents until resolution
- Have experience in training and developing staff members
- Good attention to detail
- Knowledge of VLANS, VPN Tunnels, SD-WAN etc is desirable
- Organised and able to prioritise tasks
- Must be committed and willing to learn
- Enthusiastic and Self-Motivated
- Excellent timekeeping, reliable and trustworthy
Desirable:
- CompTIA Network+ desirable but not essential
Why Evolve?
At Evolve, you'll be joining a dynamic and passionate team that's committed to building something special. We offer a competitive compensation package, a collaborative work environment, and the opportunity to make a real impact on our company's success. We have created a working environment where you can be yourself and give your all. You will be called on to out-think the competition and work closely with your colleagues to produce innovative ideas and deliver impressive results for our customers. This is your chance to be effective, and impressive performance will take you far. Evolve is an Equal Opportunity Employer.
NOC Technical Delivery Engineer employer: Evolve Business Group
Contact Detail:
Evolve Business Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NOC Technical Delivery Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Evolve. A friendly chat can sometimes lead to a foot in the door!
✨Tip Number 2
Prepare for your interview like it’s the final exam! Research Evolve’s projects and values, and think about how your skills align with their needs. Be ready to share specific examples of how you’ve tackled challenges in the past.
✨Tip Number 3
Show off your problem-solving skills during the interview. Evolve is looking for someone who can handle high-priority issues, so be prepared to discuss how you’ve resolved complex problems in previous roles. Make it clear that you’re the go-to person when things get tough!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Evolve team. Let’s make it happen!
We think you need these skills to ace NOC Technical Delivery Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of NOC Technical Delivery Engineer. Highlight your experience with incident management, project work, and any relevant technical skills like VLANS or VPNs. We want to see how you can fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our mission at Evolve. Keep it concise but impactful – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We’re looking for someone who can take ownership of high-priority incidents, so don’t be shy about sharing your successes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows you're keen on joining our team at Evolve!
How to prepare for a job interview at Evolve Business Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of VLANS, VPN Tunnels, and SD-WAN. Being able to discuss these topics confidently will show that you're not just familiar with the basics but can handle complex scenarios that may arise in the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled high-priority incidents in the past. Evolve values a practical approach, so be ready to share specific instances where you identified issues, set priorities, and resolved them effectively.
✨Show Off Your Communication Skills
Since you'll be communicating with staff at all levels, practice articulating technical concepts in a way that's easy to understand. Think about how you can explain complex problems and solutions clearly, as this will be crucial in your role.
✨Be Ready for Shift Work
Understand that this role involves shift work based on project needs. Be prepared to discuss your flexibility and willingness to adapt to different schedules, as this shows your commitment to the team's success and your readiness to jump in when needed.
