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For Companies At a Glance
- Tasks: Lead a team of engineers, manage incidents, and drive performance improvements.
- Company: Join Evolve, a dynamic team dedicated to innovation and excellence.
- Benefits: Enjoy competitive pay, a collaborative environment, and opportunities for personal growth.
- Why this job: Make a real impact while developing your leadership skills in a supportive culture.
- Qualifications: Proven leadership in NOC or Support Desk, strong troubleshooting skills, and coaching experience.
- Other info: Evolve values diversity and encourages you to be yourself at work.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a dynamic NOC Shift Manager to lead a team of 1st and 2nd Line Engineers during shift hours. You\’ll drive customer excellence, take control of major incidents, and be the go-to escalation point, all while coaching and developing a high-performing team. What You\’ll Do: * Lead incident and service request resolution with confidence and clarity * Manage ticket workflows and ensure SLAs are met * Be the escalation lead for major incidents and service disruptions * Coach and develop NOC engineers with clear progression paths * Drive performance improvements and streamline knowledge sharing What You Bring: * Proven leadership in a Support Desk or NOC environment * Strong troubleshooting and incident management experience * Coaching and performance management skills * Clear, confident communication, even under pressure * Passion for service excellence and team development Bonus if you have: * CCNA / Network+ certification * ITIL Foundation * At Evolve, you\’ll be joining a dynamic and passionate team that\’s committed to building something special. We offer a competitive compensation package, a collaborative work environment, and the opportunity to make a real impact on our company\’s success. We have created a working environment where you can be yourself and give your all. You will be called on to out-think the competition and work closely with your colleagues to produce innovative ideas and deliver impressive results for our customers. This is your chance to be effective, and impressive performance will take you far. To find out more information about what it’s like to work for us and our benefits, visit or website Evolve is an Equal Opportunity Employer
NOC shift Manager employer: Evolve Business Group
Contact Detail:
Evolve Business Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NOC shift Manager
✨Tip Number 1
Familiarise yourself with the latest trends in NOC operations and incident management. This will not only help you understand the role better but also allow you to speak confidently about how you can contribute to our team's success during interviews.
✨Tip Number 2
Network with current or former NOC professionals, especially those who have worked in similar environments. They can provide valuable insights into the challenges and expectations of the role, which you can leverage in your discussions with us.
✨Tip Number 3
Prepare examples of how you've successfully led teams through major incidents or service disruptions. Being able to share specific experiences will demonstrate your leadership skills and ability to handle pressure effectively.
✨Tip Number 4
Showcase your passion for coaching and developing others by discussing any mentoring or training experiences you've had. Highlighting this aspect will resonate well with us, as we value team development highly.
We think you need these skills to ace NOC shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in a Support Desk or NOC environment. Emphasise your troubleshooting skills and any relevant certifications like CCNA or ITIL Foundation.
Craft a Compelling Cover Letter: In your cover letter, express your passion for service excellence and team development. Mention specific examples of how you've coached teams or managed incidents effectively.
Showcase Communication Skills: Since clear communication is key for this role, consider including a brief section in your application that demonstrates your ability to communicate under pressure. This could be an example from a past experience.
Highlight Performance Improvements: Discuss any initiatives you've led that resulted in performance improvements or streamlined processes. This will show your proactive approach and ability to drive results.
How to prepare for a job interview at Evolve Business Group
✨Showcase Your Leadership Skills
As a NOC Shift Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, particularly in high-pressure situations. Highlight your experience in coaching and developing team members.
✨Prepare for Incident Management Scenarios
Expect questions about your approach to incident management. Be ready to discuss specific incidents you've handled, how you resolved them, and what you learned from those experiences. This will show your problem-solving skills and ability to remain calm under pressure.
✨Understand SLAs and Ticket Workflows
Familiarise yourself with Service Level Agreements (SLAs) and ticket management processes. Be prepared to discuss how you ensure SLAs are met and how you manage ticket workflows effectively. This knowledge is crucial for the role.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing technical topics. This will help you convey your ideas effectively during the interview and demonstrate your suitability for the position.
