At a Glance
- Tasks: Join us as a Network Technical Delivery Engineer, tackling projects and resolving issues in a fast-paced environment.
- Company: Evolve is revolutionising tech support for multi-site brands since 2005, focusing on exceptional service.
- Benefits: Enjoy a competitive salary, collaborative culture, and the chance to make a real impact.
- Why this job: Be part of a dynamic team where your ideas matter and performance leads to growth.
- Qualifications: Must be organised, self-motivated, and have a practical approach to problem-solving; tech knowledge is a plus.
- Other info: This role involves night shifts from Monday to Thursday for a 6-month fixed term.
The predicted salary is between 30000 - 42000 £ per year.
Since its inception in 2005, Evolve has been driven by a commitment to revolutionise the support provided to hard-working multi-site brands often overlooked by traditional technology providers. Our tailored approach addresses the unique challenges faced by these brands, emphasising exceptional technical support and customer service. This covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband / Leased Lines, Network Security, PCI Consultancy, and structured cabling.
The Technical Delivery Engineer is responsible for ensuring that projects and migrations are completed, providing prompt and effective resolution to ad-hoc issues that may arise during installations and migrations. They will report to The Technical Delivery Team Manager working within a busy Network Operations Centre. They will work nightshifts from Monday - Thursday - 40 Hours total. The role is currently a 6 Month Fixed Term.
Key Accountabilities
- Service Operations & Incident Management
- Handle high-priority issues within the support function, setting resolution priorities, monitoring progress, and applying escalation procedures.
- Identify and investigate complex problems to diagnose underlying causes and help customers restore and continue operations.
- Ensure adherence to ticket management processes (opening, updating, passing, resolving, and closing tickets), and identify/address knowledge gaps through training.
- Manage all incidents and requests raised from projects, ensuring resolution within agreed timescales and escalating where necessary.
- Project Work & Continuous Improvement
- Carry out a mix of project work and streamlining activities, while supporting BAU NOC operations when no projects are active.
- Act as a point of reference for project-related activities.
- Work closely with the Networks Team on long-term service efficiency improvements.
- Customer & Technical Support
- Provide detailed advice and guidance to customers on the effective use of systems, products, and services, including non-standard situations.
- Support first-line engineers in troubleshooting and problem resolution, demonstrating knowledge in complex scenarios.
- Review active tickets, applying judgment to escalate unresolved issues appropriately.
About you:
Essential
- Ability to demonstrate a practical approach when faced with problems or challenges.
- Confidence with the ability to communicate with staff at all levels.
- Can take ownership of high priority incidents until resolution.
- Have experience in training and developing staff members.
- Good attention to detail.
- Knowledge of VLANS, VPN Tunnels, SD-WAN etc is desirable.
- Organised and able to prioritise tasks.
- Must be committed and willing to learn.
- Enthusiastic and Self-Motivated.
- Excellent timekeeping, reliable and trustworthy.
Desirable
- CompTIA Network+ desirable but not essential.
Why Evolve?
At Evolve, you'll be joining a dynamic and passionate team that's committed to building something special. We offer a competitive compensation package, a collaborative work environment, and the opportunity to make a real impact on our company's success. We have created a working environment where you can be yourself and give your all. You will be called on to out-think the competition and work closely with your colleagues to produce innovative ideas and deliver impressive results for our customers. This is your chance to be effective, and impressive performance will take you far. Evolve is an Equal Opportunity Employer.
Network Technical Delivery Engineer employer: Evolve Business Group
Contact Detail:
Evolve Business Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Technical Delivery Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as VLANS, VPN Tunnels, and SD-WAN. Having a solid understanding of these concepts will not only boost your confidence but also demonstrate your technical knowledge during discussions.
✨Tip Number 2
Prepare to discuss your experience in incident management and how you've handled high-priority issues in the past. Be ready to share specific examples that highlight your problem-solving skills and ability to communicate effectively under pressure.
✨Tip Number 3
Showcase your enthusiasm for continuous improvement by thinking of ways you could enhance service efficiency within the role. This could involve suggesting new processes or tools that could streamline operations, which will impress the hiring team.
✨Tip Number 4
Since the role involves working night shifts, be prepared to discuss your flexibility and how you manage work-life balance. Highlight any previous experience with shift work and how you maintain productivity during those hours.
We think you need these skills to ace Network Technical Delivery Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Network Technical Delivery Engineer. Familiarise yourself with the key accountabilities mentioned in the job description, such as service operations, incident management, and project work.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your problem-solving abilities, communication skills, and any technical knowledge related to VLANS, VPN Tunnels, and SD-WAN.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to handle high-priority incidents and your commitment to continuous improvement.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Evolve Business Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Network Technical Delivery Engineer. Familiarise yourself with key concepts like GDPR Compliant Guest Wi-Fi, SD WAN Networks, and incident management processes. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved complex issues or managed high-priority incidents. Highlight your practical approach to problem-solving, as this is crucial for the role.
✨Communicate Effectively
Since the role involves liaising with staff at all levels, practice clear and concise communication. Be ready to explain technical concepts in simple terms, especially when discussing your experience with VLANS, VPN Tunnels, and SD-WAN.
✨Demonstrate Enthusiasm and Willingness to Learn
Evolve values self-motivation and a commitment to learning. During the interview, express your enthusiasm for the role and your eagerness to develop your skills further. This will show that you're a good fit for their dynamic team.