At a Glance
- Tasks: Be the go-to person for IT queries, providing support via phone, email, and in person.
- Company: Join Evolve, a tech company transforming support for multi-site brands since 2005.
- Benefits: Enjoy a competitive salary, collaborative environment, and opportunities for personal growth.
- Other info: Work hours are Monday to Friday, with shifts between 7am and 6pm.
- Why this job: Make a real impact while working with a passionate team in a dynamic setting.
- Qualifications: Previous IT support experience and knowledge of ticketing systems are essential.
Since its inception in 2005, Evolve has been driven by a commitment to revolutionise the support provided to hard-working multi-site brands often overlooked by traditional technology providers. Our tailored approach addresses the unique challenges faced by these brands, emphasising exceptional technical support and customer service. This covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband / Leased Lines, Network Security, PCI Consultancy, and structured cabling. Job Summary As a 1st Line IT Support Engineer, you will be the first point of contact for IT related queries. You will provide technical support to customers via phone, email and in person. You will diagnose Basic IT Issues, escalate more complex problems and ensure customers receive a high level or service. The role is based in our Head office in Wigan and you will also be required to work onsite in our customers locations. The working hours are Monday – Friday on a shift bases between the hours of 7am & 6pm. Key Accountabilities * Provide technical support in line with Service Level Agreements (SLAs). * Troubleshoot and resolve IT issues, escalating when necessary. * Maintain IT hardware, software, and asset management. * Ensure IT services are available during core operational hours. * Identify and suggest permanent solutions for recurring issues. * Monitor and maintain IT systems to improve performance * Maintain accurate records of service tickets, incidents, and resolutions. * Ensure adherence to IT security policies and corporate procedures. * Manage IT documentation and ensure it remains up to date. About you: * Previous experience in a IT support role and/or experience with IT ticketing systems * General knowledge of service and application delivery, preferably to have successful service level agreement accomplishments. * Understanding and preferable experience of ITIL processes and service delivery software is advantageous. * Good knowledge of IT technologies. * A good analytical mind, able to tackle a problem from different angles and make decisions quickly. * Excellent interpersonal skills.Team Orientated. * Ability to conduct and direct research into IT issues and products as required. * Ability to present ideas in user-friendly language. * Highly self-motivated and directed. Keen attention to detail. * Evidence potential for analytical, evaluative, and problem-solving abilities. * The ability to effectively prioritise and execute tasks in a high-pressure environment is advantageous. * Strong customer service orientation. Why Evolve? At Evolve, you'll be joining a dynamic and passionate team that's committed to building something special. We offer a competitive compensation package, a collaborative work environment, and the opportunity to make a real impact on our company's success. We have created a working environment where you can be yourself and give your all. You will be called on to out-think the competition and work closely with your colleagues to produce innovative ideas and deliver impressive results for our customers. This is your chance to be effective, and impressive performance will take you far
1st Line IT Support Engineer in Wigan employer: Evolve Business Group
Evolve is an exceptional employer that fosters a dynamic and collaborative work culture, where innovation and creativity are at the forefront. As the Head of Projects, you will lead a high-performance team dedicated to delivering impactful solutions for multi-site brands, with ample opportunities for professional growth and development. Located in a vibrant area, Evolve offers a competitive compensation package and a supportive environment that encourages employees to thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Engineer in Wigan
✨Tip Number 1
Familiarise yourself with common IT issues and solutions that 1st Line Support Engineers typically encounter. This will not only help you in interviews but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Brush up on your customer service skills, as this role requires excellent interpersonal abilities. Practising how to communicate technical information in a user-friendly manner can set you apart from other candidates.
✨Tip Number 3
Research Evolve's specific services and technologies, such as GDPR Compliant Guest Wi-Fi and SD WAN Networks. Showing knowledge about their offerings during your application process can highlight your genuine interest in the company.
✨Tip Number 4
Prepare for potential scenario-based questions in interviews. Think of examples where you've successfully resolved IT issues or improved processes, as this will showcase your problem-solving skills and ability to work under pressure.
We think you need these skills to ace 1st Line IT Support Engineer in Wigan
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support roles. Emphasise your familiarity with IT ticketing systems and any achievements related to service level agreements.
Craft a Strong Cover Letter:Write a cover letter that showcases your problem-solving skills and customer service orientation. Mention specific examples of how you've successfully resolved IT issues in the past.
Highlight Technical Skills:In your application, clearly list your technical skills, including knowledge of ITIL processes and any relevant technologies. This will help demonstrate your capability for the role.
Show Enthusiasm for Evolve:Express your excitement about the opportunity to work at Evolve. Mention how you align with their commitment to exceptional customer service and innovative solutions for multi-site brands.
How to prepare for a job interview at Evolve Business Group
✨Know Your Technical Stuff
Brush up on your knowledge of IT technologies and common issues that 1st Line IT Support Engineers face. Be prepared to discuss your experience with IT ticketing systems and any relevant ITIL processes you've encountered.
✨Show Off Your Customer Service Skills
Since this role involves direct interaction with customers, highlight your excellent interpersonal skills. Share examples of how you've successfully resolved customer issues in the past and maintained a high level of service.
✨Demonstrate Problem-Solving Abilities
Prepare to tackle hypothetical IT problems during the interview. Think about how you would approach diagnosing and resolving issues, and be ready to explain your thought process clearly and concisely.
✨Ask Insightful Questions
At the end of the interview, don't hesitate to ask questions about the company's approach to IT support or their expectations for the role. This shows your genuine interest in the position and helps you understand if it's the right fit for you.
