Role: Digital Operations & Marketing Co‑ordinator
Location: 1 Park View, Harrogate, North Yorkshire, HG1 5LY
Contract: Permanent / Full Time
Hours: Monday to Friday / 9.00 hrs – 1730 hrs / 37.5 Hours per week / Office Based
Reporting to: Co-Founders
About Evolv & TWC
Evolv Solutions is a fast‑growing AI imaging platform built specifically for the motor trade. We generate spec‑accurate, photorealistic imagery for any vehicle — new or used — so dealers and manufacturers can advertise stock instantly, without waiting for photography or relying on “image coming soon” placeholders.
Behind Evolv sits a network of 45+ AI agents that handle everything from reading a registration to producing a full image set. Our “Ask Eve” tool can turn a single registration into a complete suite of images in minutes. Evolv is already working with multiple OEMs and is live across 150+ UK dealer sites, with expansion into North America, Australia and New Zealand underway.
The Whole Caboodle (TWC) is Evolv’s technology partner. Established in Harrogate in 1994, TWC provides the technical backbone that powers Evolv. This role is based at TWC’s Harrogate office.
The Role
As Digital Operations & Marketing Co‑ordinator, you’ll be the operational heartbeat of Evolv — keeping client activity, internal workflows and AI development cycles running smoothly every day.
You’ll be joining a small team that mostly works from home across England and Scotland, so most communication is digital rather than face‑to‑face, and you’ll be the sole Evolv representative in the TWC office day‑to‑day.
You’ll act as the link between Evolv’s leadership team, our AI engineers, and TWC’s technical specialists. You’ll manage client queries, support platform integrations, help test and refine AI outputs, and bring Evolv’s social media presence to life.
This role suits someone who is organised, proactive and energised by fast‑moving environments. You’ll enjoy solving problems, improving processes and making sure everything runs like clockwork. You’re comfortable owning your workload, making sensible decisions, and keeping momentum without day‑to‑day direction. A genuine interest in AI and strong digital competence and confidence are essential.
Key Responsibilities
Account Management
- Serve as the day‑to‑day contact for a portfolio of Evolv clients.
- Facilitate the technical elements of client onboarding.
- Manage the client ticketing system, ensuring queries are routed, resolved and communicated promptly.
AI Improvement Cycle
- Work with AI prompt engineers to test changes, review outputs and suggest improvements within the Evolv Platform.
- Monitor work volumes through Evolv’s AI rendering system, highlighting any capacity issues and making recommendations for resource and work patterns.
- Attend weekly improvement reviews with data‑driven insights and recommendations to improve the Evolv AI Rendering system.
Process Improvement
- Map real‑world workflows from data ingestion to live client imagery and work with the relevant TWC technical resource to find opportunities for process efficiencies and automation.
- Document, communicate, manage and monitor the implementation and timescales of proposed process efficiencies and automation tasks.
- Collaborate with TWC project managers to keep timelines realistic and on track.
- Communicate progress clearly to clients, TWC and Evolv stakeholders.
- Produce trend analysis reports showing the impact of actions taken.
- Report weekly to Evolv management on client health, development activity and process improvements.
Platform Integration Management
- Liaise with external technology platforms to define realistic integration and measurable timescales for platform integration.
- Keep clients updated on progress and milestone adherence.
Social Media Management
- Set up and manage Evolv’s corporate social media accounts.
- Create engaging, brand‑aligned content that supports Evolv’s commercial goals.
Our Culture
We’re a transparent, collaborative and forward‑thinking team. We give people autonomy, trust and the space to do great work, while staying human, supportive and grounded. We’re pioneering new AI technology, so curiosity, innovation and a willingness to adapt are part of everyday life here.
Candidate Profile
Must Have
- Strong proficiency with modern IT systems, digital tools and workflow platforms.
- Genuine curiosity about AI and its real‑world commercial applications.
- Highly organised, with the ability to manage multiple workflows and deadlines.
- Excellent written, digital and verbal communication skills.
- Experience in client services, sales support or coordination roles.
- Comfortable presenting to senior internal and external stakeholders.
- Able to interpret data trends and turn them into practical actions.
- Naturally asks “why do we do it this way?” — and enjoys improving the answer.
- Adaptable and comfortable in a fast‑changing environment.
- Able to work independently without close supervision.
Nice to Have
- Hands‑on experience with AI tools such as ChatGPT, Claude or image generators.
- Experience in project management or client services.
- Experience mapping or improving business processes.
What We Offer
- A front‑row seat in one of the fastest‑moving AI businesses in UK automotive
- Direct exposure to OEMs, major dealer groups and international partners
- Real influence over how the business runs, not just a list of tasks
- Salary of £30,000 + bonus
- Holiday allowance plus bank holidays
- Room to grow as Evolv scales worldwide
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