At a Glance
- Tasks: Provide top-notch customer service and technical support while managing logistics and system processes.
- Company: Join a dynamic team in a fast-paced tech environment in Sheffield.
- Benefits: Enjoy 25 days annual leave, health benefits, and personal development opportunities.
- Other info: Experience international exposure and enjoy a collaborative workplace culture.
- Why this job: Make a real difference by helping customers and improving systems every day.
- Qualifications: 2-3 years in customer service or technical support with strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
A hybrid role combining Customer Service, Technical Support, and operational support across systems, and EU exports. The role ensures excellent customer experiences, accurate technical guidance, and smooth coordination across internal systems, internal teams and 3PL partners.
Key Responsibilities
- Customer Service & Technical Support
- Respond to customer enquiries across phone, email, and social channels.
- Diagnose product issues and provide clear, accurate technical guidance.
- Process orders, replacements, and warranty claims.
- Manage complaints professionally, escalating when required.
- Systems & Process Support
- Support system testing, UAT activities, and system rollouts (Salesforce, SAP, EDI).
- Assist with process improvements and internal system updates.
- Maintain accurate CRM records and documentation.
- EU Export & Logistics Support
- Coordinate with 3PL partners for EU shipments and issue resolution.
- Prepare and verify basic export documentation.
- Support logistics queries and shipment tracking.
- Quality Support
- Log quality-related issues accurately.
- Assist with identifying product trends and quality improvements.
About You
- Strong background in customer service in a fast-paced environment.
- Excellent communication skills with the ability to simplify technical concepts.
- Confident user of IT systems; Salesforce experience preferred.
- Basic mechanical/technical understanding OR a strong curiosity for product learning.
- Organised, accurate, and able to prioritise independently.
- Experience with EU exports/3PL partners is desirable.
- Positive, proactive, and collaborative approach.
Qualifications & Experience
- Essential
- 2–3 years' customer service or technical support experience.
- Strong communication and administrative skills.
- Proficient with Microsoft Office.
- Ability to multitask, prioritise, and maintain high work standards.
- Desirable
- Experience with Salesforce Service Cloud or SAP B1.
- Exposure to system testing or rollout support.
- Understanding of power tools or similar technical products.
- Basic export/logistics knowledge.
- EDI experience.
Remuneration Details
- 25 Days Annual Leave + Bank Holidays
- Day off for your birthday
- Breakfast in the office
- Westfield Health Benefit Cash Plan
- Company Profit Share
- Life Assurance
- Nursery support
- Employee Product Discounts
- Company Leave Benefit (Paid leave for when most needed)
- Charity Focus
- International Exposure
Technical Support Representative employer: Evolution Power Tools
Join a dynamic team in Sheffield as a Technical Support Representative, where we prioritise employee growth and development through extensive training and professional opportunities. Our supportive work culture fosters collaboration and innovation, complemented by attractive benefits such as 25 days of annual leave, a profit-sharing scheme, and unique perks like nursery support and a day off for your birthday. Experience the satisfaction of delivering exceptional customer service while being part of a company that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Representative
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of customer interaction, make sure you can explain technical concepts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at StudySmarter.
We think you need these skills to ace Technical Support Representative
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Support Representative role. Highlight your customer service experience and any technical skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've simplified technical concepts for customers in the past.
Highlight Relevant Experience:If you've got experience with Salesforce, SAP, or even EU exports, make sure to mention it! We love seeing candidates who can bring relevant skills to the table, so don’t hold back on showcasing your background in these areas.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Evolution Power Tools
✨Know Your Tech
Brush up on your technical knowledge, especially around the products and systems mentioned in the job description. Be ready to explain how you would diagnose product issues and provide clear guidance, as this will show your understanding of the role.
✨Customer Service Focus
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you handled complaints or resolved issues effectively, as this will demonstrate your ability to manage customer enquiries professionally.
✨Familiarise with Systems
Get to grips with Salesforce, SAP, and any other relevant systems. If you have experience with these, be prepared to discuss it. If not, show your willingness to learn and adapt by researching how they work and their importance in the role.
✨Show Your Curiosity
Express your eagerness to learn about the products and the logistics involved, especially regarding EU exports. Highlight any previous experiences that showcase your curiosity and proactive approach to learning new technical concepts.
