At a Glance
- Tasks: Provide top-notch customer service and support across various channels.
- Company: Join a dynamic team in a global company with a focus on customer care.
- Benefits: Enjoy 25 days annual leave, health benefits, and employee discounts.
- Other info: Flexible hours perfect for students, with opportunities for growth.
- Why this job: Make a difference by helping customers and gaining international exposure.
- Qualifications: 2-3 years in customer service and a knack for tech.
The predicted salary is between 12 - 15 £ per hour.
A hybrid role combining customer service, operational support across systems, and EU exports. The role ensures excellent customer experiences, accurate technical guidance, and smooth coordination across internal systems, internal teams and 3PL partners.
- Excellent customer service skills, both spoken and written
- Respond to customer enquiries across phone, email, and social channels
- Attention to detail and accuracy in administration
- Process orders, replacements, and warranty claims
- Manage complaints professionally, escalating when required
- Confident with IT systems, such as Word, Excel. Experience with SAP/Salesforce desirable
- Maintain accurate CRM records and documentation
- Soft phone skills, use of headset whilst doing administration
- Export order processing – ensuring country export/import requirements are followed
- Support logistics queries and shipment tracking
- Strong background in customer service in a fast-paced environment
- Salesforce experience preferred
- Basic mechanical/technical understanding OR a strong curiosity for product learning
- 2–3 years’ customer service or technical support experience
- Proficient with Microsoft Office
- Experience with Salesforce Service Cloud or SAP B1
- Knowledge of other languages
Benefits include:
- 25 Days Annual Leave
- Westfield Health Benefit (cover for health, optical & dental + wellbeing discounts)
- Pension Contributions
- Life Assurance
- Breakfast in the office
- Support for young families
- Employee Product Discounts
- Company Leave Benefit (Paid leave for when most needed)
- International Exposure - with offices all over the world there are opportunities to travel
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Evening and Weekends Customer Care Assistant in Sheffield
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Evolution Power Tools and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Evolution Power Tools and let us see your personality shine through!
We think you need these skills to ace Part Time Evening and Weekends Customer Care Assistant in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Evolution Power Tools.
Get Familiar with Our Brand:Before applying, take some time to learn about Evolution Power Tools and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Evolution Power Tools
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Evolution Power Tools.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Evolution Power Tools will surely appreciate.
