At a Glance
- Tasks: Provide top-notch customer service and technical support while managing logistics and system processes.
- Company: Join a dynamic team in a fast-paced, innovative environment.
- Benefits: Enjoy 25 days annual leave, health benefits, and personal development opportunities.
- Other info: Experience international exposure and enjoy a collaborative workplace culture.
- Why this job: Make a real difference by helping customers and improving systems every day.
- Qualifications: 2-3 years in customer service or technical support with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
A hybrid role combining Customer Service, Technical Support, and operational support across systems, and EU exports. The role ensures excellent customer experiences, accurate technical guidance, and smooth coordination across internal systems, internal teams and 3PL partners.
Key Responsibilities
- Customer Service & Technical Support
- Respond to customer enquiries across phone, email, and social channels.
- Diagnose product issues and provide clear, accurate technical guidance.
- Process orders, replacements, and warranty claims.
- Manage complaints professionally, escalating when required.
- Systems & Process Support
- Support system testing, UAT activities, and system rollouts (Salesforce, SAP, EDI).
- Assist with process improvements and internal system updates.
- Maintain accurate CRM records and documentation.
- EU Export & Logistics Support
- Coordinate with 3PL partners for EU shipments and issue resolution.
- Prepare and verify basic export documentation.
- Support logistics queries and shipment tracking.
- Quality Support
- Log quality-related issues accurately.
- Assist with identifying product trends and quality improvements.
About You
- Strong background in customer service in a fast-paced environment.
- Excellent communication skills with the ability to simplify technical concepts.
- Confident user of IT systems; Salesforce experience preferred.
- Basic mechanical/technical understanding OR a strong curiosity for product learning.
- Organised, accurate, and able to prioritise independently.
- Experience with EU exports/3PL partners is desirable.
- Positive, proactive, and collaborative approach.
Qualifications & Experience
- Essential
- 2–3 years’ customer service or technical support experience.
- Strong communication and administrative skills.
- Proficient with Microsoft Office.
- Ability to multitask, prioritise, and maintain high work standards.
- Desirable
- Experience with Salesforce Service Cloud or SAP B1.
- Exposure to system testing or rollout support.
- Understanding of power tools or similar technical products.
- Basic export/logistics knowledge.
- EDI experience.
Remuneration Details
- 25 Days Annual Leave + Bank Holidays
- Day off for your birthday
- Breakfast in the office
- Westfield Health Benefit Cash Plan
- Company Profit Share
- Life Assurance
- Nursery support
- Employee Product Discounts
- Company Leave Benefit (Paid leave for when most needed)
- Charity Focus
- International Exposure
Customer Service & Technical Support Advisor in Sheffield employer: Evolution Power Tools
Join a dynamic team in Sheffield as a Customer Service & Technical Support Advisor, where we prioritise employee growth and well-being. Our supportive work culture fosters collaboration and innovation, offering extensive personal and professional development opportunities, alongside generous benefits like 25 days of annual leave, profit sharing, and nursery support. Experience the satisfaction of delivering exceptional customer service while enjoying a fulfilling work-life balance in a vibrant environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Technical Support Advisor in Sheffield
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of customer interaction, make sure you can explain technical concepts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Customer Service & Technical Support Advisor in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service & Technical Support Advisor role. Highlight your relevant experience in customer service and any technical skills that match what we're looking for.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can simplify complex concepts.
Highlight Your Technical Know-How:If you've got experience with IT systems like Salesforce or SAP, make sure to mention it! We love candidates who are tech-savvy and can handle product issues with ease.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Evolution Power Tools
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around customer service and technical support. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice explaining complex technical concepts in simple terms. You might be asked to demonstrate this during the interview, so think of examples where you've successfully communicated with customers or colleagues about technical issues.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a difficult customer or a technical issue. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you provide clear and concise answers that showcase your problem-solving skills.
✨Research the Company Culture
Get a feel for the company’s culture by checking out their website and social media. Understanding their values and mission can help you connect your personal experiences to what they stand for, making you a more appealing candidate. Plus, it shows you’re genuinely interested in being part of their team!
