At a Glance
- Tasks: Manage customer enquiries and provide technical support for EU exports.
- Company: Join Evolution Power Tools, a leader in the power tools industry.
- Benefits: Enjoy 25 days annual leave, birthday leave, and exclusive employee discounts.
- Other info: Hybrid role based in Sheffield with opportunities for growth.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: 2-3 years experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 32000 € per year.
Evolution Power Tools is looking for a hybrid Customer Service and Technical Support role based in Sheffield. You will manage customer enquiries, provide technical guidance, and assist with logistics for EU exports.
Ideal candidates will have:
- 2-3 years of experience
- Strong communication skills
- A background in Salesforce
- Basic mechanical understanding
Benefits include:
- 25 days of annual leave
- Birthday leave
- Employee discounts
Customer Service & Tech Support Advisor - EU Exports in Sheffield employer: Evolution Power Tools
At Evolution Power Tools, we pride ourselves on being an excellent employer by fostering a supportive and dynamic work culture in Sheffield. Our hybrid Customer Service and Tech Support Advisors enjoy generous benefits such as 25 days of annual leave, birthday leave, and exclusive employee discounts, alongside ample opportunities for professional growth and development within a forward-thinking company dedicated to innovation and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Tech Support Advisor - EU Exports in Sheffield
✨Tip Number 1
Get to know the company! Research Evolution Power Tools and their products. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. Since this role involves managing customer enquiries, being clear and confident in your communication is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 3
Brush up on your technical knowledge. Familiarise yourself with basic mechanical concepts and Salesforce. This will not only boost your confidence but also demonstrate your readiness for the technical aspects of the job.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it shows that you're proactive. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Service & Tech Support Advisor - EU Exports in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and technical support. We want to see how your skills align with the role, so don’t be shy about showcasing your Salesforce knowledge and any mechanical understanding you have!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this hybrid role. Share specific examples of how you've handled customer enquiries or provided tech support in the past.
Show Off Your Communication Skills:Strong communication is key for this position. In your application, let us know how you’ve effectively communicated with customers or team members in previous roles. Clear and concise writing will go a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Evolution Power Tools
✨Know Your Stuff
Make sure you brush up on your knowledge of Salesforce and any technical aspects related to customer service. Being able to discuss your experience with these tools confidently will show that you're prepared and capable.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member to refine your responses and ensure you can convey technical information in an easy-to-understand way.
✨Understand the Company and Role
Research Evolution Power Tools and their products. Familiarise yourself with their approach to customer service and how they handle EU exports. This will help you tailor your answers to align with their values and demonstrate your genuine interest in the position.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the role and gives you a chance to learn more about the team dynamics and expectations, which is crucial for a hybrid role like this one.
