At a Glance
- Tasks: Provide top-notch customer service and support export processes in a dynamic environment.
- Company: Join a forward-thinking company with a focus on customer satisfaction and teamwork.
- Benefits: Enjoy 25 days annual leave, health benefits, profit sharing, and employee discounts.
- Other info: Opportunities for international exposure and career growth in a supportive culture.
- Why this job: Make a difference by ensuring excellent customer experiences and learning about exports.
- Qualifications: 2-3 years in customer service, strong communication skills, and IT proficiency.
The predicted salary is between 30000 - 40000 £ per year.
A hybrid role combining customer service, operational support across systems, and EU exports. The role ensures excellent customer experiences, accurate technical guidance, and smooth coordination across internal systems, internal teams and 3PL partners.
Key Responsibilities
- Excellent customer service skills, both spoken and written
- Strong multi-tasking skills
- Respond to customer enquiries across phone, email, and social channels
- Attention to detail and accuracy in administration
- Process orders, replacements, and warranty claims
- Manage complaints professionally, escalating when required
- Confident with IT systems, such as Word and Excel; experience with SAP/Salesforce desirable
- Maintain accurate CRM records and documentation
- Soft phone skills, use of headset whilst doing administration
- Export order processing – ensuring country export/import requirements are followed
- Prepare export documentation specific to country
- Coordinate with 3PL partners for EU shipments and issue resolution
- Support logistics queries and shipment tracking
About You
- Strong background in customer service in a fast-paced environment
- Excellent communication skills
- Experience with export/import processes
- Confident user of IT systems; Salesforce experience preferred
- Basic mechanical/technical understanding or a strong curiosity for product learning
- Organised, accurate, and able to prioritise independently
- Positive, proactive, and collaborative approach
Qualifications & Experience
- Essential: 2–3 years’ customer service or technical support experience
- Strong communication and administrative skills
- Experience with export/import processes
- Proficient with Microsoft Office
- Ability to multitask, prioritise, and maintain high work standards
- Export/import experience
- Desirable: Experience with Salesforce Service Cloud or SAP B1
- Knowledge of other languages
- Understanding of power tools or similar technical products
Remuneration Details
- 25 Days Annual Leave
- Day off for your birthday
- Westfield Health Benefit (cover for health, optical & dental + wellbeing discounts)
- Company Profit Share (6% of Annual Salary)
- Pension Contributions
- Life Assurance
- Breakfast in the office
- Support for young families
- Employee Product Discounts
- Company Leave Benefit (Paid leave for when most needed)
- Charity Focus: Charity Matched Donation Scheme (Evolution will match employees raising donations for charity)
- International Exposure - with offices all over the world there are opportunities to travel
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Evolution Power Tools. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Evolution Power Tools before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Evolution Power Tools:Your cover letter is your chance to shine! Tell us why you want to work at Evolution Power Tools specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Evolution Power Tools!
How to prepare for a job interview at Evolution Power Tools
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
