At a Glance
- Tasks: Deliver top-notch customer service and manage export processes for smooth operations.
- Company: Dynamic company with a focus on customer satisfaction and international exposure.
- Benefits: 25 days annual leave, health benefits, profit share, and employee discounts.
- Other info: Opportunities for travel and career growth in a supportive environment.
- Why this job: Join a vibrant team and make a difference in customer experiences and global logistics.
- Qualifications: 2-3 years in customer service, strong communication, and IT skills.
The predicted salary is between 22950 - 28050 £ per year.
A hybrid role combining customer service, operational support across systems, and EU exports. The role ensures excellent customer experiences, accurate technical guidance, and smooth coordination across internal systems, internal teams and 3PL partners.
Key Responsibilities
- Excellent customer service skills, both spoken and written
- Strong multi-tasking skills
- Respond to customer enquiries across phone, email, and social channels
- Attention to detail and accuracy in administration
- Process orders, replacements, and warranty claims
- Manage complaints professionally, escalating when required
- Confident with IT systems, such as Word and Excel. Experience with SAP/Salesforce desirable
- Maintain accurate CRM records and documentation
- Soft phone skills, use of headset whilst doing administration
- Export order processing – ensuring country export/import requirements are followed
- Prepare export documentation specific to country
- Coordinate with 3PL partners for EU shipments and issue resolution
- Support logistics queries and shipment tracking
About You
- Strong background in customer service in a fast-paced environment
- Excellent communication skills
- Experience with export/import processes
- Confident user of IT systems; Salesforce experience preferred
- Basic mechanical/technical understanding OR a strong curiosity for product learning
- Organised, accurate, and able to prioritise independently
- Positive, proactive, and collaborative approach
Qualifications & Experience
- Essential: 2–3 years’ customer service or technical support experience
- Strong communication and administrative skills
- Experience with export/import processes
- Proficient with Microsoft Office
- Ability to multitask, prioritise, and maintain high work standards
- Export/import experience
- Desirable: Experience with Salesforce Service Cloud or SAP B1
- Knowledge of other languages
- Understanding of power tools or similar technical products
Remuneration Details
- 25 Days Annual Leave
- Day off for your birthday
- Westfield Health Benefit (cover for health, optical & dental + wellbeing discounts)
- Company Profit Share (6% of Annual Salary)
- Pension Contributions
- Life Assurance
- Breakfast in the office
- Support for young families
- Employee Product Discounts
- Company Leave Benefit (Paid leave for when most needed)
- Charity Focus: Charity Matched Donation Scheme (Evolution will match employees raising donations for charity)
- International Exposure - with offices all over the world there are opportunities to travel
Customer Service and Export Representative in Sheffield employer: Evolution Power Tools
As a Customer Service and Export Representative at our Sheffield location, you'll join a dynamic team that prioritises excellent customer experiences and operational excellence. We offer a supportive work culture with opportunities for professional growth, including international exposure and a focus on employee wellbeing through benefits like health coverage, profit sharing, and charity support. Our commitment to fostering a collaborative environment ensures that you can thrive while making a meaningful impact in your role.
