At a Glance
- Tasks: Provide top-notch customer service and technical support while managing logistics and system processes.
- Company: Join a dynamic company focused on personal and professional growth.
- Benefits: Enjoy 25 days annual leave, health benefits, and employee discounts.
- Other info: Experience international exposure and enjoy a supportive workplace culture.
- Why this job: Make a real difference by helping customers and improving systems in a collaborative environment.
- Qualifications: 2-3 years in customer service or technical support with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
A hybrid role combining Customer Service, Technical Support, and operational support across systems, and EU exports. The role ensures excellent customer experiences, accurate technical guidance, and smooth coordination across internal systems, internal teams and 3PL partners.
Key Responsibilities
- Customer Service & Technical Support
- Respond to customer enquiries across phone, email, and social channels.
- Diagnose product issues and provide clear, accurate technical guidance.
- Process orders, replacements, and warranty claims.
- Manage complaints professionally, escalating when required.
- Systems & Process Support
- Support system testing, UAT activities, and system rollouts (Salesforce, SAP, EDI).
- Assist with process improvements and internal system updates.
- Maintain accurate CRM records and documentation.
- EU Export & Logistics Support
- Coordinate with 3PL partners for EU shipments and issue resolution.
- Prepare and verify basic export documentation.
- Support logistics queries and shipment tracking.
- Quality Support
- Log quality-related issues accurately.
- Assist with identifying product trends and quality improvements.
About You
- Strong background in customer service in a fast-paced environment.
- Excellent communication skills with the ability to simplify technical concepts.
- Confident user of IT systems; Salesforce experience preferred.
- Basic mechanical/technical understanding OR a strong curiosity for product learning.
- Organised, accurate, and able to prioritise independently.
- Experience with EU exports/3PL partners is desirable.
- Positive, proactive, and collaborative approach.
Qualifications & Experience
- Essential
- 2–3 years’ customer service or technical support experience.
- Strong communication and administrative skills.
- Proficient with Microsoft Office.
- Ability to multitask, prioritise, and maintain high work standards.
- Desirable
- Experience with Salesforce Service Cloud or SAP B1.
- Exposure to system testing or rollout support.
- Understanding of power tools or similar technical products.
- Basic export/logistics knowledge.
- EDI experience.
Remuneration Details
- 25 Days Annual Leave + Bank Holidays
- Day off for your birthday
- Breakfast in the office
- Westfield Health Benefit Cash Plan
- Company Profit Share
- Life Assurance
- Nursery support
- Employee Product Discounts
- Company Leave Benefit (Paid leave for when most needed)
- Charity Focus
- International Exposure
Customer Service & Technical Support Advisor employer: Evolution Power Tools
Join a dynamic team in Sheffield as a Customer Service & Technical Support Advisor, where we prioritise employee growth and well-being. Our supportive work culture fosters collaboration and innovation, offering extensive personal and professional development opportunities, alongside generous benefits like 25 days of annual leave, profit sharing, and nursery support. Experience the satisfaction of delivering exceptional customer service while enjoying a balanced work-life environment in a thriving company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Technical Support Advisor
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of customer interaction, try role-playing common scenarios with a friend or family member. It’ll boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining us at StudySmarter!
We think you need these skills to ace Customer Service & Technical Support Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service & Technical Support Advisor role. Highlight your relevant experience in customer service and any technical skills that match what we're looking for.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can simplify complex concepts.
Highlight Your Technical Know-How:If you've got experience with IT systems like Salesforce or SAP, make sure to mention it! We love candidates who are confident with technology, so don’t shy away from showcasing your technical understanding.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Evolution Power Tools
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around customer service and technical support. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice explaining complex technical concepts in simple terms. You might be asked to demonstrate this during the interview, so think of examples where you've successfully communicated with customers or colleagues in the past.
✨Prepare for Technical Questions
Brush up on your technical knowledge related to the products and systems mentioned, like Salesforce and SAP. Be ready to discuss any relevant experience you have with these tools, and don’t hesitate to express your curiosity and willingness to learn more about them.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you’ve resolved customer issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will showcase your ability to handle challenges effectively, which is crucial for this hybrid role.
