At a Glance
- Tasks: Deliver top-notch customer service and manage export processes with precision.
- Company: Join a dynamic team in Sheffield focused on customer satisfaction.
- Benefits: Enjoy a full-time role with competitive pay and hybrid working options.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Be the voice of the company and make a difference in customer experiences.
- Qualifications: Customer service experience and IT skills, especially with Salesforce.
The predicted salary is between 27800 - 28500 £ per year.
Role Title Customer Service Representative Type Full-time Permanent Sheffield S20 3FR 38 hours per week Role Function Customer Service Reporting to Senior Customer Service Manager Role Purpose A hybrid role combining customer service, operational support across systems, and EU exports.
The role ensures excellent customer experiences, accurate technical guidance, and smooth coordination across internal systems, internal teams and 3PL partners.
Key Responsibilities Customer Service Support Excellent customer service skills, both spoken and written Strong multi-tasking skills Respond to customer enquiries across phone, email, and social channels.
Attention to detail and accuracy in administration Process orders, replacements, and warranty claims.
Manage complaints professionally, escalating when required.
Systems Confident with IT systems, such as word, excel.
Experience with SAP/ Salesforce desirable.
Maintain accurate CRM records and documentation Soft phone skills, use of headset whilst doing administration Export CS/ Orders Export order processing – ensuring country export/import requirements are followed Prepare export documentation specific to country Coordinate with 3PL partners for EU shipments and issue resolution.
Support logistics queries and shipment tracking.
About You Strong background in customer service in a fast-paced environment Excellent communication skills Experience with Export/import processes Confident user of IT systems; Salesforce experience preferred.
Basic mechanical/technical understanding OR a strong curiosity for product learning.
Organised, accurate, and able to prioritise independently.
Positive, proactive, and collaborative approach.
Qualifications
Customer Service Representative employer: Evolution Power Tools
As a Customer Service Representative at our Sheffield location, you will join a dynamic team that values exceptional customer experiences and fosters a collaborative work culture. We offer comprehensive training and development opportunities to help you grow your skills in customer service and export processes, all while enjoying the benefits of a hybrid working model. Our commitment to employee well-being and a supportive environment makes us an excellent employer for those seeking meaningful and rewarding careers.
