At a Glance
- Tasks: Monitor customer interactions to ensure compliance and quality in financial services.
- Company: Join Evolution Money, a leader in redefining financial inclusivity.
- Benefits: Enjoy up to 25 days off, healthcare plans, and your birthday as a holiday!
- Other info: Be part of a diverse team that values creativity and growth.
- Why this job: Make a real impact by ensuring customers receive the best outcomes.
- Qualifications: 2 years in regulated financial services with strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Providing bespoke lending solutions to UK homeowners. We are committed to empowering individuals and fostering long-term financial well-being. Through innovative and purpose-driven approaches, we aim to challenge traditional norms and create a pathway for those who might be overlooked by conventional financial institutions.
About the team: The Compliance, Oversight, Risk and Assurance team ensures the organisation meets regulatory expectations, manages key risks, and maintains strong governance. The team covers a range of specialist areas including Compliance Oversight, Outcomes Monitoring, Conduct Risk, Horizon Scanning, Regulatory Liaison, Data Protection, Financial Crime, Regulatory Policy, Governance, Whistleblowing, Complaints, Customer Communications, Consumer Duty reporting, and regulatory permissions. Within the team, the Compliance & Oversight function provides direction, monitoring, and challenge in a Second Line of Defence capacity. Compliance guides the business on regulatory expectations, reviews activities for adherence to policy and regulation, and ensures controls are well designed and aligned with strategic and governance requirements.
The Role: Part of the Compliance, Oversight, Risk, and Assurance team, reporting to the Compliance & Oversight Manager, you will be responsible for the second-line monitoring of customer interactions for regulated second-charge mortgage sales, unsecured loans, customer support, collections, complaints and data protection across all channels to ensure the business is operating as expected and our customers are receiving a good outcome. This is an excellent opportunity to become a valued member of Team Evo and grow with us.
Key Responsibilities:
- Assessing call recordings, email conversations, and other recorded media of any relevant customer interaction connected to regulated products by any Evolution Group Company employee or relevant third parties.
- Providing an assessment of compliance and quality of those interactions based on a set framework (regulated products and data protection).
- Listening empathetically and ensuring the right customer outcome has been achieved.
- Ensuring the team delivers the quality of monitoring required to ensure the Company's processes are compliant with all relevant legislation/regulation and Company Policies.
- Completing appropriate levels of monitoring, based on variable targets, on a regular basis and ensuring all documentation and MI is accurately recorded.
- Collaborating with the 1st line QA and performance management teams to produce and deliver feedback for agents with regards to the assessments undertaken (positive and negative).
- Assisting in training and coaching of agents, where required.
- Undertaking assigned tasks related to the Compliance & Oversight activity, as required, to support departmental objectives.
- Working with the rest of the compliance & oversight team to improve and maintain the overall maturity level of compliance understanding across the business.
- Any other duties deemed appropriate by the business, not possible to include everything you will be asked to undertake, and we expect all employees to work flexibly according to business needs and to enhance your own development.
What you’ll get back:
- Up to 25 days' annual leave + Bank Holidays
- Your birthday off, every year!
- A healthcare cash plan
- A contributory pensions scheme, matched up to 5%
- Long Service Awards
- Cycle to work scheme
- Life Assurance
Company Culture: Join us on our journey to redefine financial inclusivity. As we continue to evolve, so do the possibilities for those we serve. Our goal is not just to provide loans but to architect a future where financial empowerment is a reality for everyone. At Evolution Money, we value creativity, innovation, and a collaborative spirit. Our team is dedicated to delivering exceptional results and creating a positive impact in the financial services industry. We believe in fostering a work environment that encourages growth, learning, and teamwork. We are committed to encouraging equality, diversity and inclusion and aim to create a working environment where every employee is respected.
Qualifications:
- A good standard of verbal and written communication in English.
- A minimum of 2 years' experience in regulated financial services, in a QA (interaction monitoring), compliance, or a related function (such as regulated product sales).
- Comprehensive knowledge and understanding of the frameworks, tools, and techniques of compliance and quality assurance.
- Ability to monitor and assess customer interactions against legislative/ regulatory/ company requirements to ensure that customers are getting a good outcome.
- High level of attention to detail and high-quality standards.
- Ability to produce regular MI reporting that is accurate, concise, and appropriate.
- Desirable: Industry recognised certification in compliance, oversight, risk, or assurance. Quality management software experience.
It should be noted that this is a business Compliance QA role focussed on customer interaction monitoring. Please do not apply for this role if you are a technology QA specialist, tester, or engineer as your application will be rejected.
Evolution Money is a Disability Confident Committed employer. We are proud to be Disability Confident. We also participate in the 3 key elements of Disability Confident: having a comprehensive recruitment process that is accessible to disabled people, supporting reasonable adjustments in the workplace, and ensuring best practice in interviewing.
Compliance QA Analyst in Manchester employer: Evolution Money
At Evolution Money, we pride ourselves on being an excellent employer that champions financial inclusion and social purpose. Our vibrant work culture in the heart of Manchester City Centre fosters collaboration and innovation, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills and advance your career. Join us to be part of a team that not only values your contributions but also makes a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Compliance QA Analyst in Manchester
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Evolution Money looking for candidates who are engaged and informed.
We think you need these skills to ace Compliance QA Analyst in Manchester
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Evolution Money. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Evolution Money
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Evolution Money’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
